We had reservations to celebrate a friend's daughters birthday on a Saturday night at 6pm, group of 9. Drinks at the bar before hand were excellent, bartender was friendly, but it was all downhill from there. Our chef had only been cooking for a month, his food tasted good, but he didn't have any of the schtick or tricks people come expecting to see at a Hibachi restaurant. Couldn't even land a shrimp tail in his hat. Also took a very long time to cut up the food and cook it. I don't blame the chef for any of this, as he was very young and very new. It was clear that he still should have been training rather than cooking at his own table. Our issues with the chef were very minor in comparison with our waitress. Because the rookie chef was so slow, we sat at our table for nearly two hours and she only came by to check on us 3 or 4 times. We had to flag her down for water and to order drinks, and when she returned with them, seemed agitated that we had asked. Our dirty dishes and glasses piled up around us for the entirety of the meal, to the point that one guy in the group joked, maybe if I knock them off the table, she'll pick them up. Towards the end of the meal, my wife had been wanting another glass of water for about 20 minutes, and ended up flagging down the other waitress and asking her. The other waitress came back with our waters and was apologetic for our wait. At this point we were done eating, the cooktop was clean, and we sat around for another 15 minutes or so before our waitress came back and took our dessert order. By that point it was pretty clear to anyone who had been paying any sort of attention to our table that we had gotten poor service. I cannot imagine why it was so bad, as there were only 4-5 tables seated at once and two waitresses to manage them. What bothered me the most is that at no point did our waitress seem the least bit apologetic about the service we received, if she had even noticed at all. To top it off, there was an 18% gratuity already added to our bill, which she never mentioned to us. So on top of being forced to tip 18% for terrible service, out whole group would have tipped extra on top of that if I hadn't read the bill carefully! Never again will I set foot in this place. At best, it's understaffed and poorly managed. At worst, it's a bunch of lazy employees ripping people off.
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