I have stayed here before in the past and it was once the place to stay for a night or two when in green bay for a good price and a nice breakfast. I originally had plans to stay for a two night stay but my plans had changed and upon check-in I spoke with the woman at the check-in desk that we would only be staying the one night and to cancel the 2nd night. She had said "OK, no problem" She also verified that I was checking in for one night and departing the next day. The housekeeper the next morning also saw us leaving and asked if we were checking out and I replied "yes". Five days later after reviewing my credit card charges on-line I found that not only did they charge us for 2 nights but that the charges were double that of the original quote. I spoke to the airport settle inn and they responded by saying "sorry there isn't anything we can do about it". Will be attempting to contact my credit card to reverse the charges.
Will never stay again and will definitely spread the word of the very poor service.
- Official Description (provided by the hotel):
- Whether your reason for travel is business or pleasure, Hotel J Green Bay’s contemporary, well-appointed rooms are the perfect place to kick up your feet. To take the stress out of travel, the hotel is equipped with a wide range of amenities including free wireless high-speed internet, a heated indoor pool and whirlpool, private business center, and a hot, deluxe continental breakfast served from 5 a.m. – 10 a.m. Choose from spacious standard rooms, themed whirlpool suites, or one of Hotel J’s extended stay business suites. ... more less
- Reservation Options:
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- Also Known As:
- Airport Settle Hotel Green Bay