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“Oustanding Customer Service”

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Hilton Garden Inn Green Bay
Ranked #11 of 41 Hotels in Green Bay
Certificate of Excellence
Gerlmantown, United States
1 review
“Oustanding Customer Service”
4 of 5 bubbles Reviewed February 5, 2014

Arrived on a Friday night with a small group and was checked in immediately. Rooms over all were average, pool was small but was beautifully decorated and updated. Although it was winter this Hotel is very close to Lambeau Field and the Brown County Arena. A variety of Restaurants also very close by. We had an end room but was still very quiet outside of the rooms

  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Pamela H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MichelleL1015, General Manager at Hilton Garden Inn Green Bay, responded to this review, February 20, 2014
PamelaH-Thank you for the great review. We truly enjoyed having your group stay with us. I am happy to read that you enjoyed all the hotel had to offer and we hope to have you back in the future.
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573 reviews from our community

Traveler rating
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    82
    41
    23
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (52)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Any
English first
Milwaukee, United States
1 review
4 of 5 bubbles Reviewed February 5, 2014

Very wonderful stay. Bathrooms have no ventilation though - gets humid and stinky in the room. Reception desk personnel are all very happy to greet you and help you out. Great location - right in the middle of all the events we stayed for.

  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Lisa S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MichelleL1015, General Manager at Hilton Garden Inn Green Bay, responded to this review, February 20, 2014
LisaS-thank you for the great review. I would like to apologize for the lack of vents in our guest bathrooms. We do have vents in our bathrooms, there is no switch to operate them, so at times it seems like our bathrooms do not have any. I am pleased to read that the rest of your stay was great and we hope to have you back again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Green Bay, United States
1 review
1 of 5 bubbles Reviewed January 29, 2014

I stayed at the hotel to attend a training seminar, and was put on the fifth floor, along with a hockey team that was in town for a game. The hockey team apparently decided to stay up all night, making tons of noise. I attempted to call the front desk, but discovered the phone in my room was not functional. Using my cell phone, I reported the incident, but the noise continued (resuming approximately 1 hour later).

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Robert W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MichelleL1015, General Manager at Hilton Garden Inn Green Bay, responded to this review, February 3, 2014
Dear Robert W.-Thank you for sharing your comments with us! I know that you and I had a chance to discuss your stay, and I again wish to apologize for the loudness and disruptiveness of our hockey guests. It is never our goal to let anyone disrupt your nights sleep. I am glad you accepted our 100% Guest Satiscation and we hope to see you in the future! Thanks for being our guest.
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Washington DC, District of Columbia
Level Contributor
41 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 bubbles Reviewed January 26, 2014

Typical HGI. Very friendly staff and decent room. About 10-15 min away from the Green Bay airport and down the street from Lambeau field. Took a cab very early in the morning and the front desk staff took care of me. Impressed!

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank theyanman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MichelleL1015, General Manager at Hilton Garden Inn Green Bay, responded to this review, February 20, 2014
theyanman-Thank you for the great review. I am pleased to read that my front desk staff took care of you while you were a guest with us. We hope to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Woodbury, Minnesota
Level Contributor
79 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 bubbles Reviewed January 26, 2014

This is the perfect location for Packer games. Lambeau is only a couple blocks away so you can easily walk to the game, bars, restaurants, etc. and not have to worry about driving.

Side note - It's close to the Jersey Store - great place to shop for Packer apparel - huge selection and good prices.

The hotel offers large rooms, clean and updated; the staff is very friendly. It's also a great location if you want to drive to other things in the area. A quick drive to the mall and other shopping and tons of restaurants but easy in and out of the hotel parking lot.

The only downside is the price of the room during Packer games and the two night minimum. After taxes it's about $400 a night - ouch!

Room Tip: I always ask for a room on the top floor whenever I travel, they tend to be quieter.
See more room tips
  • Stayed September 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dawn F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JenniferWooldridge, Front Office Manager at Hilton Garden Inn Green Bay, responded to this review, June 12, 2014
Thank you for staying with us. I am pleased in so many of the wonderful comments you made about the hotel. We enjoy many of the amentities we have to offer and love that the guests enjoy them too. I hope that you come back to visit us this coming Packer season again!
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United States
1 review
4 of 5 bubbles Reviewed January 10, 2014

Stayed here for a (very cold) Packer playoff game. Price was high due to proximity to stadium. Hotel was nice. Staff was very friendly. Only problem was that the room doors slam hard if not held onto while closing, and it can be very loud and annoying. Would stay again for Packer game.

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Thomas D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jennifer W, Front Office Manager at Hilton Garden Inn Green Bay, responded to this review, January 20, 2014
Thank you so much for taking the time to rate us on TripAdvisor. We appreciate you staying with us especially during the busy Packer season. I do apologize for the issue with the slamming doors that you encountered during your stay. I have brought this to the attention of my other management staff to see if we can think of a possible resolution to this.
Again thank you for staying with us and hope to have you back for perhaps another exciting Packer game!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lancaster, Wisconsin
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed January 8, 2014

Everything was good. expensive at 250.00 dollars a night. website mentioned a restaurant but it was a few tables in lobby. bar was a larger table in the same lobby. we won't stay again, there are also other nice hotels very close.

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank elly059
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JenniferWooldridge, Front Office Manager at Hilton Garden Inn Green Bay, responded to this review, June 12, 2014
Thank you for your stay with us just a few short months ago. I do apologize for the restaurant confusion and bar. We are looking to make improvements to both in the next year so I do hope that you reconsider and stay with us again after the changes have been made.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Green Bay

Property: Hilton Garden Inn Green Bay
Address: 1015 Lombardi Avenue, Green Bay, WI 54304
Phone Number:
Location: United States > Wisconsin > Green Bay
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#10 Business Hotel in Green Bay
#10 Romantic Hotel in Green Bay
#13 Family Hotel in Green Bay
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Green Bay 3*
Number of rooms: 125
Official Description (provided by the hotel):
Plan your next stay at the Hilton Garden Inn Green Bay located within walking distance from Lambeau Field home of the Green Bay Packers. Other local attractions include: Resch Center and Shopko Convention Center and numerous shops and restaurants. Our onsite restaurant, Great American Grill serves breakfast 7 days a week. Guest rooms include free internet and the Garden Sleep System. Relax in our pool or whirlpool or use our fitness facility. ... more   less 
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Also Known As:
Hilton Garden Inn Green Bay Hotel Green Bay
Hilton Green Bay

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