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“A bit worn...”

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Hilton Garden Inn Green Bay
Ranked #8 of 41 Hotels in Green Bay
Atlanta, Georgia
Level 6 Contributor
171 reviews
128 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
“A bit worn...”
Reviewed March 16, 2012

First the good - This hotel offers all of the Hilton Garden amenities including a small fridge and microwave in the room. It has those wonderful adjustable mattresses (some of the best in the business) found at most HGIs and it had a flat screen TV with a wide selection of channels of which many were in hi-def. It is very close to Lambeau Field if that is your destination.

But geez, those Packer fans must party hard! Virtually every outside corner of the wallpaper in the hallways was worn off. Much of the painted surfaces had chips or smudges in them and there were scratches in the furniture. To be fair, everything was functional, but the place had a beat-up feel to it. Another gripe: the complementary wireless Internet was abysmally slow, even in non-peak hours.

Unlike many Hilton Garden Inns, the restaurant/bar was not open in the evenings. They suggested that you go to the much more expensive Brett Farve Steakhouse which is immediately to the rear of the property. The restaurant offered breakfast-only which was OK.

Hilton Garden is one of my favorite chains, but this one is below average. I would consider it again only at a good price and/or if you are a die-hard Packer fan attending a game.

  • Stayed March 2012, traveled on business
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Helpful?
1 Thank 4959keeton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ryan S, Assistant General Manager at Hilton Garden Inn Green Bay, responded to this review, March 19, 2012
Dear Valued Guest,

We wanted to thank you for taking the time to respond to our guest survey and for your feedback. We were thrilled to hear the good feedback we received from you in regards to your recent stay. However, I am sorry that you did not find everything to your satisfaction. It is my goal to exceed our customer’s expectation and it seems we did not meet yours.

Since your last stay with us, we have installed new wallpaper outside of all of our guest rooms. Within the next few months, we will be doing some remodeling to our hotel, which includes a few issues you did mention. Also, we have corrected the high speed internet issue, which we had a few problems with.

We are in the near future, looking to expand our restaurant to offer dinner service. We do recommend Brett Favre's Steakhouse, due to its' location to our hotel.

We hope to serve you as a customer again in the near future. We strive to achieve and wonderful experience and will continue to work on exceeding our customer’s expectations.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Traveler tips help you choose the right room.   Room tips (54)
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English first
Pacific Grove, California
Level 4 Contributor
29 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed February 18, 2012

If you are staying here on a Packer game home weekend you should know that you coming to a hotel full of fans ready to party. This is my third trip to Green Bay for a game and this hotel is in an ideal location, just a short walk to Lambeau and next to all the hotel/bar tailgate parties. It is a basic hotel, clean with comfortable beds. The front staff varied from a woman who has been there on prior trips who is incredibly helpful and a gentleman who acted as though he could not be bothered by us. We had a day with nothing to do and none of the staff had any suggestions for things for us to do. I know there is not a lot going on in Green Bay but they could not even point us in the direction of the nearest cow or barn (for others who may be wondering the same thing, there is a stunning drive out to the Door County area which was perfect for us!)

Our neighbors the night night before the game were incredibly loud...I am pretty sure they were attempting to blow up an air mattress at 1:00am so that was a bit annoying, however someone from the hotel eventually came and talked to them and it quieted down. On gameday, the lobby is a fun place as it is fans from all over the country eating breakfast and hanging out.

In the past, this hotel had a wonderful shuttle service from the airport. The hours on that are now primarily catered toward business travelers and stop at 5pm on Friday and did not run during the weekend. We found this out a few days before arriving and were lucky to find a cheap rental car as a taxi from the airport is close to $20 which was going to get pricey for me and my friends as we were all coming and going on different flights. In the future I really hope they add more hours to the shuttle especially during home game weekends...a lot of us arrive on Saturday morning and would use this service!

  • Stayed December 2011, traveled with friends
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Helpful?
Thank Geoggirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ryan S, Assistant General Manager at Hilton Garden Inn Green Bay, responded to this review, March 19, 2012
Dear Valued Guest,

I would like to take this opportunity to thank you for taking the time to respond to the TripAdvisor review. We were thrilled to hear the good review we received from you in regards to your recent stay.

I do apologize about the my Front Desk Staff not recommending any attractions during your stay with us. We have recently created a flyer that shows the current events and attractions in the area that we provide to all our weekend travelers.

We do thank you for your feedback regarding our shuttle service. This is something we will be looking into for this upcoming Packer season.

If I or any member of my staff can be of any assistance for any future stays in Green Bay, please feel free to call or e-mail our hotel. We look forward to being of service again.
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Green Bay, Wisconsin
Level 6 Contributor
18 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed February 13, 2012

When we stayed here for a Packer game this past December, they had to rush several people to the local hospital for carbon monoxide poisoning. It was determined that they got it from the pool area. I could see something like this happening at a cheap hotel, but a HILTON??!! How can they even call this a Hilton?

Room Tip: Far away from the pool, I guess. Or just pick a different hotel.
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  • Stayed December 2011, traveled as a couple
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Helpful?
Thank Ilovevegas1119
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ryan S, Assistant General Manager at Hilton Garden Inn Green Bay, responded to this review, March 19, 2012
Dear Valued Guest,

We wanted to thank you for taking the time for your feedback. It is our goal to exceed our customer’s expectation and we appreciate that you took the time out of your busy schedule to give us the feedback.

I can assure you that an issues we may have with our pool have been completely check, repaired, and guaranteed. Our pool is fully functional and we have not had any issues brought to our attention this year at all.

Thank you for your feedback and please feel free to contact me if you would like to discuss this issue any further.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orlando, Florida
Level 6 Contributor
200 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
Reviewed January 29, 2012

I travel about 25-30 times a year and stay primarily in Hilton properties as a Diamond Hhonors member. This HGI is typical in accomodations, etc, however, i found the staff to be very helpful, friendly and nice. When I inquired about a place to eat for example, they were quick to offer their suggestions as well as inquire what my tastes were like. Their suggestions proved very good to try "Wisconsin food." I would definitely stay there again!

  • Stayed January 2012, traveled on business
    • Value
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Helpful?
Thank sasakidalem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ellicottville, New York
Level 5 Contributor
93 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed January 18, 2012

I had business in Green Bay for 3 days and the staff and management of the Green Bay Hilton Garden Inn made it a very enjoyable stay. The front desk is very helpful and personable. The rooms were comfortable and well maintained. I would recommend this hotel for business in Green Bay and be sure to hit Brett Favres' Restaurant behind the hotel.

Room Tip: Be sure to go to Hinterland Brewery while in Green Bay. Food was exceptional, the service by our se...
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  • Stayed January 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank franco b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Connecticut
Level 3 Contributor
19 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed January 8, 2012

Hotel is conveniently located right at end of Packer Way only two blocks from Lambeau. Very friendly staff. Only downside is rooms are not very quiet...so you hear lots of slamming doors. Brett Favre Steakhouse is right out the back door, so you are close to everything Packers.

  • Stayed December 2011, traveled with family
    • Value
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Helpful?
1 Thank CTBG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
South Bend
Level 3 Contributor
22 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed December 29, 2011

An okay hotel..... except, I feel that it is located in "industrial" area.

  • Stayed November 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank yuliechristina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Green Bay

Property: Hilton Garden Inn Green Bay
Address: 1015 Lombardi Ave, Green Bay, WI 54304-3956
Phone Number:
Location: United States > Wisconsin > Green Bay
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#10 Romantic Hotel in Green Bay
#10 Business Hotel in Green Bay
#13 Family Hotel in Green Bay
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Green Bay 3*
Number of rooms: 125
Official Description (provided by the hotel):
Plan your next stay at the Hilton Garden Inn Green Bay located within walking distance from Lambeau Field home of the Green Bay Packers. Other local attractions include: Resch Center and Shopko Convention Center and numerous shops and restaurants. Our onsite restaurant, Great American Grill serves breakfast 7 days a week. Guest rooms include free internet and the Garden Sleep System. Relax in our pool or whirlpool or use our fitness facility. ... more   less 
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Also Known As:
Hilton Garden Inn Green Bay Hotel Green Bay
Hilton Green Bay

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