As a Choice Privileges Gold Member I have stayed at this property in the past but after this experience never again. I am from only about 100 miles north of Green Bay so we come here once a month to shop in the Green Bay/Appleton area and typically we stay the night so we can get as much in as possible. This particular occasion I was attending a conference in Neenah and due to the late hour of arrival, we decided to stay in Green Bay and drive the rest of the way in the morning. I had called ahead and had been quoted a $70 state government rate and was sold. The rate was good, the location was convenient right off the freeway and provided a continental breakfast all of which were appealing due to the early morning I had. I have attended numerous meetings and weddings here so like I said I have stayed here in the past but it has been a few years. I was anxious to see the renovations that they had done to the property and on the outside everything looks great but appearances are deceiving.
We checked in, headed to the room and then went to the bar to have a glass of wine after they provided us with complimentary drink coupons. The room had been updated since the last time I stayed there but I was surprised at the lack of updating to the doors and bathroom. The doors are beat up and in the dark 80's style and the bathroom still had the tacky turquoise tile, no granite counters, and didn't have the bent out shower rod which is standard in all hotels now. All of this can be overlooked because of the cleanliness of the room but when the entire hotel inside and out has been updated why not update the doors and bathrooms in the mean time?
We then went to the bar to take advantage of the complimentary drink coupons they provided. My wife and I had a glass of wine and then I stayed to have another glass of wine. The service was terrible, the guy working the bar didn't talk with us, he instead ignored us and the only time he acknowledged our existence was when I called him over to get another glass of wine. When I was done, I gave him the coupons and was told I still owed $10 because the coupons were only good for $3.50 a piece. I was surprised and to the credit of the property the vouchers did say only good for up to $3.50. I stopped at the bathroom in the restaurant on my way out and again, all of the doors are beat up and just look very 80s compared to the rest of the hotel. The rest of the restaurant however has been renovated and appears to be a very nice and classy environment.
I went back to the room and went to bed, or at least attempted to. We were kept up by people talking. At first we thought it was from a neighboring room but when I called to the desk I was told no one was next to us. We thought it might be from the hallway and when I checked it out, nothing. I checked the courtyard thinking it might be from people outside smoking, but again there was no one out there. We never could figure out the source of the noise and the only thing I can think of is that it was traveling through the vents or it was from another room down the hall. As I was venturing around trying to get outside, I noticed the pool area had been redone into a "waterpark." They used to have a big spacious pool area to sit around and relax but even that has been ruined to be a cramped area with no where to sit. Very disappointing.
We were kept up most of the night and had a 6:00 wake up call but who needs a wake up call when you can be waken up by doors slamming just after 5. Again, why haven't they updated the doors to be more soundproof? We went to breakfast and the best service of the entire stay came from the guy who was making omelets. We checked out, voiced our complaints and were just given a look of "what do you want me to do?" from the desk clerk.
We headed to Neenah and I finally took a look at the bill to see we had been charged $113. That's a big difference from the $70 I was quoted. On my way home, we stopped in the hotel to ask about the charge. $10 of it was our bar bill, another $10 was for my wife, another $10 was for my son and the $13 was taxes. I undestand the extra $10 per adult but explained how my son had traveled with us and his friends picked him up and was out for the night and didn't stay with us. I was then essentially told I was a liar and that because he arrived with us we had received COMPLIMENTARY drink coupons and COMPLIMENTARY breakfast for three. Obviously this is not complimentary otherwise we wouldn't have been charged extra for it. I understand the extra $10 per adult, but when I made the reservation they didn't ask how many people were in the room and just booked it at $70.
I was not going to argue the charges anymore because it wasn't worth my time or energy and I can certainly afford the extra charges but its a matter of principle. These people had the opportunity to remedy the situation more than once and chose not to. We had chosen this hotel over the newer, nicer and friendlier Cambria Suites or Hotel Sierra because we had to be up so early and wanted the advantage of being right off the freeway and having the continental breakfast ready for us. I could have stayed at a lot nicer hotel and paid to go out to eat for less than what I was charged at the Comfort Suites. I am extremely disappointed in this hotel. I don't know if they are struggling to make back what they made on the renovations or if it's just poor management but whatever the case I will not stay here again. If I have to be there for an event again, I will go out of my way to stay somewhere else. That is how dissatisfied I was with my stay.
- Official Description (provided by the hotel):
- The Comfort Suites is connected to the Rock Garden Conference Center which is conveniently located minutes from Austin Straubel International Airport, downtown Green Bay, Lambeau Field, Oneida Bingo and Casino, the University of Wisconsin - Green Bay, the KI Convention Center, NWTC and Weidner Center for the Performing Arts.The Comfort Suites is a Full-Service Property offering an on premise restaurant 1951 West, complimentary deluxe Savory Starts Continental Breakfast, complimentary High Speed Wireless Internet, free airport transportation, fitness center, indoor pool including SPLASH water attraction and whirlpool. ... more less
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- Also Known As:
- Comfort Hotel Green Bay
- Comfort Suites Green Bay
- Green Bay Comfort Suites