Throughout the years, we have stayed in all but one of the cottages (Marshhawk). This visit we stayed in the Coopers Cottage & loved the serenity and privacy that this cottage offered. This trip, however, has us perplexed regarding the customer service. Here is why;
It seemed that on this visit there were posted, in various places throughout the cottage, several reminding notes; which came across to us as nagging. Such as; "washing dishes is not a service provided in this cottage".... the little notes seemed rude given the fact that it is quite expensive to stay in the cottages and that we have stayed other places that seem to word such requests nicer.
In addition, it seems like one night is not enough to recharge our batteries, yet we feel a bit taken advantage of when we spend a second night as we do not get a second bottle of while, nor any housekeeping services so it seems as though the innkeepers reap the benefit of customers who spend a second night. It would be great customer service to offer a second bottle of wine or some sort of discount for the second evening.
- Also Known As:
- Hawks View Cottages Hotel Fountain City
- Hawks View Cottages And Lodges