My husband and I traveled here last weekend on a last minute romantic getaway. Although we made the reservation directly with the hotel, we were not informed that the entire pool and hot tub area was closed for maintenance. We had been looking forward to a nice swim and soak in the tubs, but were unable to enjoy any of those. When we checked in and saw the sign posted about this, my husband expressed our disappointment. The reception clerk barely acknowledged it with a shrug. Upon our check-out, he asked to see the manager and complained again. To their credit, they did refund 10% of our room cost. But had we known that we wouldn't be able to swim at all, we definitely would have stayed at one of the other hotels in the area.
The room itself was very nice and the bed very comfortable. We enjoyed sitting out on the balcony watching a wedding on Saturday afternoon. We had both dinner and breakfast at the Fontana Restaurant at the resort. Both our steak dinners and the breakfast buffet were very good and were included in the cost of our package. However, the server we had at breakfast was really odd. We had to hunt her down to ask for coffee and juice and then never received refills. But, unordered glasses of mimosa kept appearing whenever we got up to get more food. Apparently, we looked like we needed the morning alcohol. We also had a couple of drinks in the Helm Lounge. The bartender there was friendly and quick.
We might return here if all of the amenities were functional. But the fact that we were not told about the pool area was a real turn-off. There are lots of nice hotels in the Lake Geneva area. Another one might get our business the next time.
- Official Description (provided by the hotel):
- Escape to the lake at one of the Midwest's most iconic destinations. Whether you are vacationing on a girlfriends' getaway, business retreat, romantic escape or fun filled family vacation, The Abbey Resort brings you the best of the Lake Geneva experience. The Abbey Resort, on the shores of beautiful Lake Geneva, features 90 acres of manicured grounds. This Lake Geneva resort features lodge inspired accommodations with contemporary conveniences and facilities. ... more less
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- Also Known As:
- Abbey Resort And Spa
- Abbey Hotel Fontana
- Abbey Hotel And Fontana
- Abbey Resort And Fontana
- Abbey Wisconsin