I am not that pleased with the Abbey. My husband and I were just there for New Years eve 2007-2008. We only stayed one night, and believe me, that was enough! When we arrived, everything seemed ok. Although, was not as nice inside as I thought it was going to be. When entering the room, I noticed that it seemed a little small and then I realized that we did not have a view like I requested. So we then called and were moved to another room with more of a lake view. (Even though it was winter, it was still nice.) Anyway, we were starving b/c we did not have time to stop for lunch. So I was looking for a vending machine to grab a quick snack from before we headed to the spa for our massages. Could not find a vending machine to save my life. The funny thing was, that I was not the only one on a mission to find one. I passed two other upset people. I finally asked and was directed to walk another mile to the nearest one!
When we got to the spa, it was not at all what I expected! In the massage room, it looked dirty, the sheets felt cold and damp, and there were cracks in the rugs and ceilings and walls! Good thing the light went off so that I could not see it anymore! After the massage I went into the pool area, and that seemed nice. But then I went for a pedicure and could not believe how FILTHY it was in there and how it was falling apart! We spent over $450 for that spa day and IT WAS NOT WORTH IT~!!!!!!!!!!!!!! I have been at better spas in a cave up in the mountains of CO.!!
The worst is yet to come! The concierge was rude to us when asking what else may be going on around the area that she may know about. She seemed to not want to help us when we mentioned that we were eating dinner off site for New Years and not spending another $400 for their party. I was a little angry with that.
When we got back to our room that night, the bed seemed a little soft for our taste, and we were then woken up in the middle of the night by a bunch of drunk single guys in the room next door. The walls were paper thin and I could hear every word that they said. We called the front desk twice and the 2nd time we over heard the security laughing with them about having to go to their room again and this time it was at 5AM!!! They partied from 2:30am until 6:15AM!!! I AM NOT KIDDING! I realized it was New Years Eve, but that was what I would expect at the damn Super 8 Motel on New Years!! I then was very upset with the Manager at the front desk when we were checking out. He acted like a complete jerk about us complaining about the loud party that went on ALL NIGHT LONG! He just said, well I am sorry but that can happen sometimes on New Years! They cared more about their partying guests who probably trashed their rooms then they did about a married couple on a night away from their kids who just dropped $700 at their resort!!!!!!
Needless to say, NOT VERY IMPRESSED!
- Official Description (provided by the hotel):
- Escape to the lake at one of the Midwest's most iconic destinations. Whether you are vacationing on a girlfriends' getaway, business retreat, romantic escape or fun filled family vacation, The Abbey Resort brings you the best of the Lake Geneva experience. The Abbey Resort, on the shores of beautiful Lake Geneva, features 90 acres of manicured grounds. This Lake Geneva resort features lodge inspired accommodations with contemporary conveniences and facilities. ... more less
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- Also Known As:
- Abbey Resort And Spa
- Abbey Hotel Fontana
- Abbey Hotel And Fontana
- Abbey Resort And Fontana
- Abbey Wisconsin