My family and I always stay at the Days Inn in Fond du Lac the first week of December every year. We have always been incredibly happy with the experience and love their pool-side rooms! We love the staff and everyone is so friendly and helpful. Our favorite part is they allow pets.
This past stay was disappointing as we were unable to use the hot tub as promised by management. When we arrived on Wednesday, we were informed prior to paying, that the hot tub would be inoperable until Friday around about 12pm. If we were not alright with this, we were able to cancel our reservation. We asked several questions and were told that it would be 100% running at that promised time.
When Friday came, the repair company didn't come until about 3pm and immediately informed us that it would not be repaired. Management attempted to make the best of an unfortunate situation and filled the tub with chemicals/heated it appropriately but the jets did not work. The issues we had were absolutely not the fault of the regular staff.
It has been a lot of little things occurring lately. The 2012 visit we struggled with an accuracy issue in pricing. We were told one price and then were charged another upon checkout. We were VERY angry, but I did not complain publically. We just encourage anyone visiting to get confirmation in writing when booking! My family is seriously considering changing hotels for upcoming years as we just want to vacation in peace with no hassles.
On a positive note, the hotel looks very nice. The management has been repairing, painting, staining, etc. It is a great improvement!! Main recommendation? Ask if the hot tub and pool are fully operational prior to booking. Also, get written confirmation of pricing prior to arrival!
- Official Description (provided by the hotel):
- 2008 updates include new mattresses, linens, drapes, 27" flat panel TV's with cable, microwaves, refrigerators, FREE WIFI, FREE local calls, hair dryers, coffee makers in every room! Renovated breakfast area with FREE continental breakfast. Heated indoor pool and spa. Fax and copy services available. Easy highway access with bus/semi turn-a-round and parking. Less than 75 miles from Milwaukee, Madison and Green Bay. Handicap rooms available. Small dogs allowed with fee. ... more less
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- Also Known As:
- Fond Du Lac Days Inn