First, to be specific, my experience with Siebkens Resort refers to their hotel. I did not stay in their condo building.
The good: The location is central to Elkhart Lake and close to everything (such as there is) in the town. The front desk staff is nice and very pleasant to deal with. (They do not handle complaints very well, however.)
The bad: Because it is centrally located, the tavern in the resort attracts the town drunkards like moths to a flame. The swimming pool, which was located directly underneath our window, was supposed to be closed at 10 PM. However, at around 11:30 PM on a Saturday night, group after group of drunken frat-boy-types began to swim, shout, and do cannonballs in the pool. No one from the resort seemed to intervene. No security was ever seen on the complex at all, actually.
The housekeeping doesn't seem to be on any type of schedule. The room was cleaned at around 11 AM on Friday but the staff didn't show up until 1:30 PM on Saturday. Since we were relaxing in the room, we asked for clean towels and told the staff they could clean the room the following day. They took our towels but notified us that they had no clean towels to replace them with and would return with them "later". Two hours passed, and they arrived again to deliver the towels and asked if we wanted to room cleaned. *sigh*
We also saw the cleaning staff leave the rooms being cleaned with unlocked, unlatched doors, leaving the guest's personal belongings in full view of anyone who walked by the open door. Many times, the staff wasn't even in or near the room at the time. Thankfully, none of our belongings were stolen but apparently it would have been easy for someone to do.
The air conditioning in the hotel is controlled by a floor-level thermostat. Which means anyone on the floor can control the temperature to every room on the floor. The room we had reserved had no working air conditioning when we arrived. Several calls to the front desk to explain that it wasn't working despite following their instructions to "give the room time to cool down" were met with excuses. Only after we asked for another room did they call a serviceman to see if he could fix the air conditioning. Lo and behold, he did find it wasn't working.
The room we were finally given was relatively small but did have working air conditioning. But, we soon found that the hotel's walls are extremely thin. For example, a guest in the room next to ours coughed one night and it sounded as if he was in our bed. Coupled with the noise from the street and swimming pool, this made restful sleep nearly impossible.
The shower head is positioned at eye level for someone of average height. At least the water pressure was good.
We actually cut our stay short by a night so we could drive to another hotel so we could get a good night's sleep.
We were in town for a wedding but if, for some reason, we were to return to Elkhart Lake, Wisconsin, we would definitely spend the extra money and stay in the Osthoff or Victorian Village resorts.
- Official Description (provided by the hotel):
- Siebkens is a landmark, turn-of-the-century resort purchased by Laura and Herman Siebken in 1916. Located on pristine Elkhart Lake, Siebkens is currently owned and operated by the fourth generation of the Siebken family. Guests will find relaxed surroundings, abundant with antiques, interesting people, great conversation, innovative cuisine and exciting night life. Lodging choices include deluxe and standard hotel rooms and one, two and three bedroom condominiums. Amenities include, two restaurants - The Stop-Inn Tavern and The Main Dining Room. Other amenities are Sissy's Coffee and Ice Cream Shoppe, an outdoor pool and hot tub, live entertainment in the historic Stop-Inn Tavern, meeting facilities, and our private sandy beach. Golf, shopping, water sports rentals and a day spa and salon are all within steps of the property. In our authentic resort surroundings, abundant with history, you will find interesting people, great conversations, even greater stories and a warm, friendly atmosphere. We welcome you to visit us sometime soon. You'll see why so many of our friends and guests return year after year. ... more less