In April of this year, I reserved 2 rooms at this establishment for the night of August 16 (the full cost of the rooms was deducted at the time of booking). My in-laws were coming to Wisconsin for a visit and we wanted a fun road trip. On Sunday, August 12, I had a very close friend pass away suddenly. For whatever reason, I had it in my mind that our reservation was August 17. The owner, Mark, phoned me the evening of the 16th asking where I was. I explained to him that I apparently had my dates mixed up. Totally my fault....but with my friends passing, I'm not surprised this happened. Not only was Mark rude to me in our conversation, it was clear he had no interest in what I had to say. He told me to call back in the morning and ask for Sarah, which I did. Sarah was also rude, and unwilling to work with me. I was not asking for or expecting a refund.I was hoping that perhaps they would consider offering me at least some type of a partial credit that I could apply to another date, so that I did not have to take a total loss of $370 plus dollars. What disturbed me even more than their inflexibility was the condescending way in which they spoke to me (they had my money, so was that really necessary??) I totally get that it was my mistake...but I do think that something could have been somehow worked out. My family loves to shop, so they would have happily contributed to the economy of Egg Harbor. Having said all this, Egg Harbor Lodge would be the last place I would contact for a Door County visit in the future, nor would I ever recommend it to anyone. Unfortunate for them....I am not from Wisconsin, and have lot's of family & friends who like to visit me from my home State. We'll find another place to stay in Egg Harbor...that is for certain.
** A final thought - I've shared this experience with many and have received the same response from everyone: "I bet the reason that they called you was because they had someone standing there wanting your room and they wanted to be sure you wouldn't show up!" A very lucrative night them perhaps?
- Also Known As:
- Egg Harbor Hotel Egg Harbor
- Egg Harbor Lodge Door County, WI