My husband and I booked a trip with Door County Kayak Tours in July for August 24, 2008. We were told that we would visit Cave Point if weather permitted. We arrived on Sunday to find out that it was too windy and that we would be visiting another bay on Lake Michigan paddling from an estuary. We were both disappointed, but wanted to be safe so we agreed to the tour. The following problems occurred on the trip. First, the guide did not take "formal" attendance and kept on talking about the "12" people on the trip. This confused both my husband and myself since we were counting 14 pairs on the bus. After arriving, the guide started to count the pairs only to find out that there were two more people than she expected. She called The Outpost in front of everyone to discuss the problem, realizing that someone else had added two people the last minute. If she would have taken attendance BEFORE leaving, this embarrassing situation could have been avoided. Their answer to the problem of too many people was to have them take the 1:30 tour and take the bus back to wait. After attending that problem, we were told to pick a boat. (My husband and I were both under the impression that we could decide if we wanted a tandem or single kayak, but all that they offered was a tandem.) We picked a boat, and guess what? The boat had a rudder with a cut steering cable. We were told that it wasn't a big deal and that we could still steer manually. We are experienced kayakers and know that once you get to a fourteen foot boat and beyond, have fun trying to steer straight. We made our way out to the bay to find Lake Michigan the calmest we had ever seen it. We were very upset not to be at Cave Point with the calmness f the lake. We even stopped by Cave Point after leaving to check out how "unmanageable" it was only to find people happily swimming in the coves. (This can only be done in calm water.) Anyway,we made the best of the situation by having to paddle frantically trying to straighten the boat with our "canoe" paddling, but were very disappointed in the overall experience. After returning to the bus, the kayak trailer fell off while trying to back out of the parking. This was a typical ending to our disappointing trip. I would have to say that the part that bothered us the most was that when we returned, we were charged the full amount without an apology for having a kayak that did not steer and was not in proper working order. We noticed that they kept the kayak on the trailer for the next tour when someone else will have to "deal with" a broken rudder. I believe that this business has much potential if they can work out the kinks, but for now we can not recommend this business to our friends.
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