My mother and I stayed at this hotel twice in three days. We stayed in the only handicapped room they offer at this property. The openness of the room was great for both walker and wheelchair handicapped. The height of the bed was good and comfortibility was also good.
The bathroom, however, needed some attention. First, my mother did not use the shower, but I did. It was good that she didn't because the floor of the shower was extremely slippery and the drain cover was not fixed and kept coming up when stood on. There was NO where to put your towel except the floor, not to mention your soap in the shower stall.
The toilet was a little low and the towels would be way out of reach for a person in a wheelchair, as would the hair dryer. There was no place to put your toiletry case except on the floor which is a problem for someone who is using a walker and has a bad back.
The only problem with the sleeping area was the coat rack. Probably a little high and inconvenient for someone in a wheelchair.
I DID speak with the manager, Patrick, the next morning about my concerns. He actually took a out a piece of paper and wrote down all my concerns and then told me ALL the issues could and WOULD be corrected in a timely fashion. He said he never thought about most of these things , he really only looked at the room to make sure it was open and accessible.
I left there feeling really good about this place and a lot of it as because of Patrick the manager.
He was sincere and reassuring that these things would be changed and wanted me to know that this was the only handicap room this property had and wanted it to be "right"!
Kudos to him!!!!
I most definitely will go back, not only to see if the changes have been done (I have no doubt), but it was clean, quiet, and close to gas, the interstate and food.
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- Also Known As:
- Comfort Inn Edgerton
- Edgerton Comfort Inn