After arriving to the hotel and parking out front, I made several trips between my vehicle and room to download our vehicle. Not once during this time of coming in and out of the front door did I see a hotel employee. Much later I saw a woman standing at the front desk waiting for several minutes before an employee emerged from the office behind the desk. That was the only time I saw an employee until the cleaning crew came through the rooms. The pool was fun for my children and seemed pretty safe and my father-in-law enjoyed the hot tub. The breakfast bar at any other hotel doesn't normally stop until 9:30 or 10. It just makes sense especially considering that check out isn't until 11. Not this hotel, the breakfast bar closed at 9. That isn't a huge diference, and we understood it was our fault for not realizing. But, when we walked into the dining area, the employee putting the food away quickly and rudely expressed that breakfast was over. We asked if we could just grab some milk and muffins for our six year old and two year old daughters. She actually huffed when she agreed to it. She didn't stop for 30 seconds and say grab what you want before I put it away. As soon as we got a cup of milk she went straight to locking it up as if to make a point. She huffed again when she retrieved a couple of styrofoam plates from the cabinets for our girls. I called the front desk after returning to my room, and was told there was no manager on duty. Someone has to be in charge and a manger should be available to deal with guest issues. I am in the military and travel very often. I normally stay in Holiday Inns, because it is familiar or Hilton because of their excellence in service. I only stayed at this hotel because my in-laws booked it. That said, I would recommend people NOT stay here, regardless of the convenience due to the employees lack of consideration to the guests. I simply hate giving my money to people who are rude and don't care to have a bit of courtesy. As a note, the housekeeping staff was helpful and friendly.
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- Also Known As:
- Comfort Inn Edgerton
- Edgerton Comfort Inn