We had a reservation for 2 nights. We checked into this hotel believing that we had reserved a 2-bedroom suite. However, when we checked in, we were given a 2-bed studio. The front desk clerk was able to switch us to a 2-bedroom suite for just that night and told us to check the next day to see if there were any cancellations because, otherwise, there were no suites available.
Unfortunately, when the clerk changed our room for the first night she failed to save the reservation. When I went to check the next morning to see what room would be available for us, I was told I did not have a reservation and that the hotel was completely booked. As frustrating as this was, the clerk that morning went above and beyond our expectations and found us a room at the neighboring hotel free of charge to us.
I would definitely stay here again! The rooms are nice and relativel inexpensive.
- Official Description (provided by the hotel):
- The Newly Renovated GrandStay Residential Suites Hotel is Eau Claire’s only all-suite hotel and is conveniently located near Interstate 94 and Hwy 53 on the southeast side of Eau Claire. Experience our updated and beautiful guest rooms! All of our suites provide the highest levels of comfort with fully equipped kitchens, separate living areas, open concept and private bedrooms. Enjoy the indoor relaxation pool, whirlpool, fitness center and Gourmet Express Breakfast each morning. Unlike other hotels, GrandStay can provide you with the accommodations you are looking for whether it is nightly, weekly or monthly stays. ... more less
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- Also Known As:
- Grandstay Residential Hotel Eau Claire