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“deserves 5 stars if they fix their room internet connection”

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GrandStay Residential Suites Hotel Eau Claire
Ranked #3 of 25 Hotels in Eau Claire
Certificate of Excellence
Reviewed August 26, 2013

Very good hotel and affordable rates for their 2 room suites - clean, quiet and friendly. Located close to main highways - Room internet not user friendly - lots of settings to do, etc. in the end I was not able to connect. There is a desktop computer on the first floor one can use. Nice small pool, clean, Breakfast could be better - lots of sugary items, bacon, boiled eggs.Otherwise, good choice.

Room Tip: ask for a room on the third floor.
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  • Stayed: August 2013, traveled with family
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Thank FelixCon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandStay5, Manager at GrandStay Residential Suites Hotel Eau Claire, responded to this reviewResponded January 7, 2014

Thank you for the honest feedback regarding the hotel and the internet service. We have since upgraded our system and it has been working flawlessly. We are hopeful that we will see you again in the future.

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319 - 325 of 393 reviews

Reviewed August 13, 2013

We were doing a road trip through the Midwest and generally like to stay at Marriott's - especially Residence Inn facilities. We have never been disappointed at a Residence Inn. However, there were no Residence Inn or Fairfield Inn in Eau Claire. We used Trip Advisor to find The Grandstay Hotel as the best rated facility. It include a hot breakfast, which is one of the features we like about the Residence Inn. The Grandstay was great. The rooms were great, the hot breakfast was excellent and the front desk was a big help in getting other useful assistance. This the kind of stuff we seek out with Marriott. Apparently, Grandstay is limited to Wisconsin and some surrounding areas. If you are near one, its a great facility.

  • Stayed: July 2013, traveled as a couple
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1  Thank Ronald S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandStay5, Manager at GrandStay Residential Suites Hotel Eau Claire, responded to this reviewResponded August 28, 2013

We are glad to hear that we met your expectations during your recent stay. Thank you for the feedback and we will continue to provide an exceptional product to all of our guests.

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Reviewed August 10, 2013

We almost didn't try to get a room at this hotel because from the outside it looked like it would be too expensive for our budget. I am so glad we went in to inquire about the rate. The rate was the same as the surrounding hotels, but the accommodations were superior to the other chain hotels. We had a spacious 2 room suite with a full kitchen and 2 flat screen TVs. The rate included wifi and breakfast. The desk clerk was very friendly and helpful. The location is just off the interstate, and there is shopping and restaurants within walking distance.

  • Stayed: August 2013, traveled as a couple
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Thank Nancy R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandStay5, Manager at GrandStay Residential Suites Hotel Eau Claire, responded to this reviewResponded August 13, 2013

We are very happy that you decided to give the GrandStay a try. Thank you for choosing our hotel and we hope you will continue to try other GrandStay Hotels in the future.

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Reviewed August 8, 2013

In Eau Claire with another couple (us and our toddler) and the suite was a good value for that.
Nice breakfast, with bacon, eggs and waffles, that they kept well stocked during the two mornings we were there.
They have a small playset for young kiddos, putting green and basketball court, those parts don't come through well on line.
One small complaint is that the pool is on the small side, nice but don't be planning to swim laps.

Stayed: August 2013, traveled with family
Thank straav
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandStay5, Manager at GrandStay Residential Suites Hotel Eau Claire, responded to this reviewResponded August 13, 2013

Thank you for your comments regarding our facility. GrandStay has always been able to offer a variety of amenities in order to take care of as many guest needs as possible. We are glad that you enjoyed the facility and look forward to your next visit.

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Reviewed July 27, 2013

I stay at a lot different hotels because of the work I do. The GrandStay Hotel in EauClaire was an excellent choice and provided our crew with unexpected comfort and amenities.

Located near the Oakwood Mall, off US 53 and I-94, the four story hotel was clean, well kept and was staffed by friendly people.

For budgetary reasons, our crew often has to share rooms. What a surprise to find we were assigned two bedroom suites. And the single room given to us had a Jacuzzi in the suite.

I guess you'd call this place an extended stay facility because in addition to the two bedrooms, our suite had a refrigerator, microwave, dishwasher, cooktop and a counter top that doubled as an office work space.

The wired Internet connection worked well. The beds, linens and towels were all nice and soft. Plumbing worked well and the AC was subtle and efficient. Our room was quiet, despite the full house.

The complementary breakfast offered a number of hot and cold items. It was maintained regularly and got us started on the right foot each day.

The only negative feature I can mention is the somewhat smallish parking lot, which made it difficult to turn around our 14-foot trailer. Fortunately there was a large bank parking lot next door, where we leave our rig for a short time.

We've stayed in several EauClaire area establishments over the years, and the GrandStay is definitely one of the best in the area.

  • Stayed: July 2013, traveled on business
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Thank Mark F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandStay5, Manager at GrandStay Residential Suites Hotel Eau Claire, responded to this reviewResponded August 13, 2013

We are all very happy that you were comfortable and enjoyed the spacious rooms that GrandStay provides. We enjoyed having you as our guest and welcome you into our hotel the next time you are in the area.

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Reviewed May 3, 2013

The hotel allowed a group of 11 teenagers to thunder up and down the hallway for hours, the noise did not end until midnight or later. Phoning the desk got us a polite reply and an empty promise to manage the problem. We politely asked for an adjustment on our bill and since we checked out Monday morning, 4 days ago the manager has not yet called to discuss any adjustment. This location is a management disaster.

  • Stayed: May 2013, traveled with family
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1  Thank 517KJH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandStay5, Manager at GrandStay Residential Suites Hotel Eau Claire, responded to this reviewResponded May 6, 2013

The entire staff of the GrandStay deeply apologizes for the inconvenience during your stay. We have addressed the situation to ensure we are better serving all of our guests. I am hopeful that the problem was resolved to your satisfaction during out phone conversation and you can understand the reason for the delay in response. Our intent is to provide our guests with the best possible accommodations and although we fell short during your stay we feel that we have addressed the situation moving forward.

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Reviewed March 27, 2013

The hotel was under renovation at the time of my visit. The entire 3rd floor was filled with mattresses. However, my room was nice and spacious. The continental breakfast was very good. The WIFI connection was horrible...overall I would say my stay was average.

Stayed: March 2013, traveled on business
Thank StevieLynn33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandStay5, Manager at GrandStay Residential Suites Hotel Eau Claire, responded to this reviewResponded August 28, 2013

We are extremely sorry that you had to experience your stay during the renovation process. You may be happy to know that we have completed all of the guest room renovations as well as much of the public space. When you are back in the area your stay with us will be much more relaxed!

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Additional Information about GrandStay Residential Suites Hotel Eau Claire

Address: 5310 Prill Rd, Eau Claire, WI 54701-8121
Phone Number:
Location: United States > Wisconsin > Eau Claire
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Eau Claire
#1 Romantic Hotel in Eau Claire
#1 Family Hotel in Eau Claire
Price Range: $112 - $206 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — GrandStay Residential Suites Hotel Eau Claire 2.5*
Number of rooms: 53
Official Description (provided by the hotel):
The Newly Renovated GrandStay Residential Suites Hotel is Eau Claire’s only all-suite hotel and is conveniently located near Interstate 94 and Hwy 53 on the southeast side of Eau Claire. Experience our updated and beautiful guest rooms! All of our suites provide the highest levels of comfort with fully equipped kitchens, separate living areas, open concept and private bedrooms. Enjoy the indoor relaxation pool, whirlpool, fitness center and Gourmet Express Breakfast each morning. Unlike other hotels, GrandStay can provide you with the accommodations you are looking for whether it is nightly, weekly or monthly stays. ... more   less 
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Grandstay Residential Hotel Eau Claire

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