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“Happy with our stay”

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Country Inn & Suites By Carlson, Eau Claire
Ranked #5 of 25 Hotels in Eau Claire
Certificate of Excellence
Reviewed June 23, 2014

We recently stayed here for a family wedding in Eau Claire. The staff is very friendly and always willing to accommodate your needs. We had 5 rooms reserved, and called to ask if we could get one to check-in early. They said that wasn't a problem and happily obliged. The hotel is in a convenient area, just off the highway and near many shops, restaurants, and the mall.

The rooms are ok, not the best we've ever stayed in, but certainly not the worst. The bathrooms could use a refresh, and there were signs around the hotel stating they are in the process of renovating the bathrooms. We were very impressed by the free breakfast. They had everything: pastries, eggs, sausage, waffles, fruit, cereals, and multiple juices. It was very convenient to have this on-site and not have to go out for breakfast every morning.

Overall, we were very satisfied with our stay. The only two things that kept me from giving this hotel an "excellent rating" is the fact that the pool is very small and the water was quite cold, and the bathrooms, but those are being addressed.

  • Stayed: June 2014, traveled with family
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Thank BadgerFan16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CountryInnEauClaire, Manager at Country Inn & Suites By Carlson, Eau Claire, responded to this reviewResponded June 24, 2014

Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay! Our bathoom renovation is almost completed and we hope you can make it back to see the updated look. As far as the pool temperature, we do keep it in line with the health department recommendations. The temp is kept between 84 - 85 degrees.

Please friend us on Facebook to stay informed of our upcoming specials!

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293 - 299 of 329 reviews

Reviewed April 25, 2014

We stay at Country Inn and Suites almost every week for a couple days....and wouldn't stay any where else!From the front desk to the girls who clean and set up the rooms...and it's nice and quiet even when their full!!They all do a great job and are very friendly.
We tried a competitor across the street one night and couldn't have been more unhappy..it was unfriendly and we had ALOT of ants in our bathroom!Never again!!
Country Inn and suites is in the process of updating and renovating and trying to make the stay here even more enjoyable for their customers..We like the room we stay in and hasn't even been updated yet!!We would definitely recommend this hotel to anyone!

Room Tip: Ask for the type of room you want..they are very accomodating!!
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  • Stayed: April 2014, traveled on business
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Thank Tina V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CountryInnEauClaire, Manager at Country Inn & Suites By Carlson, Eau Claire, responded to this reviewResponded June 17, 2014

Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoy your stays with us. We look forward to your next stay.

Please friend us on Facebook to stay informed of our upcoming specials!

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Reviewed March 4, 2014

First of all I am a former country inn employee and hold all hotels to a high standard!!
i reserved a room here to stay as I was returning from pittsburgh late saturday night. My hubby and daughter were checking in and staying in the room waiting for me to arrive!
I didnt make it to town that night due to car problems and weather. He stayed and this is his review.
he said the pillows were thin and bare and then the beds were TERRIBLY uncomfortable!!
he also said when he was taking a shower that paint chips were falling on his head !!!
he said that the hotel was full and kinda loud!
i will NOT be staying at this hotel again he stated to me .. and with his word he means it!!
he said they did comp him some $$ but really not helpful when your stay is not good at all!!
my daughter was playing by her bed and found chocolate candy on the floor and it WASNT HER'S!! he said that the room just wasnt up to country standards!!

Room Tip: just dont stay here!
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  • Stayed: March 2014, traveled with friends
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1  Thank christianfaith
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarlsonRezidor, Carlson at Country Inn & Suites By Carlson, Eau Claire, responded to this reviewResponded March 8, 2014

Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. We hope for another opportunity to exceed your expectations.

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Reviewed October 20, 2013

This hotel is in a great location. Rooms are very small. When we checked in we asked front desk clerk for ideas of things to do and places to go but she didn't have any ideas at all. No brochures in lobby either. Breakfast area is extremely tiny and really hard to get into it for breakfast and then find an empty table.

  • Stayed: October 2013, traveled with friends
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1  Thank Gutzyone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 18, 2013

We were upgraded to king suite on top floor and it looked like new furniture in room but front desk said furniture had been updated 6-7 years ago! No stains and maybe the fabric is more cleanable which keeps it looking nice. Very impressed with room. We left room and took elevator down to 1st floor and door wouldn't open...long story short we were in there 30 minutes and when maintenance guy arrived before firemen we were let out and a front desk girl was right there telling us that our room would be comped completely. That was very nice.

Stayed: September 2013, traveled as a couple
Thank janet1950
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 14, 2013

We use this motel on all our trips to Eau Claire, our former home. Rooms are clean, staff is friendly, and several of us used the breakfast room for a get together in the evening to watch the Packers and visit. The rates are fair, especially if you have a Carlson points card and it is a wonderful breakfast, which you must take into account. It is also very close to the local mall and Walmart. See you in September.

Stayed: August 2013, traveled with family
Thank Donna D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 10, 2013

I tried to get a room in this hotel, but they would not accept US cash dollars. I offered to hold it with a credit card, then pay cash at checkout, but was told they could not do that. This is the second Country Inn and Suites that would not accept US currency. I went across the street to a competitor and they were very happy to accept cash for the room.

  • Stayed: August 2013, traveled as a couple
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3  Thank Nancy R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlson Hotels C, Online Customer Support at Country Inn & Suites By Carlson, Eau Claire, responded to this reviewResponded August 21, 2013

Thank you for taking the time to reach out and inform us about your experience. We understand the inconveniences this can cause. We apologize for the difficulties you encountered and value your feedback as each hotel differs in what they require as a form of payment.

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Additional Information about Country Inn & Suites By Carlson, Eau Claire

Address: 3614 Gateway Dr, Eau Claire, WI 54701-8186
Phone Number:
Location: United States > Wisconsin > Eau Claire
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Eau Claire
#2 Business Hotel in Eau Claire
Price Range: $100 - $172 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Country Inn & Suites By Carlson, Eau Claire 2.5*
Number of rooms: 58
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Also Known As:
Country Inn Eau Claire
Eau Claire Country Inn

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