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“Desperate times call for lousy food”

29 Pines Family Restaurant & Sports Lounge
Ranked #145 of 234 Restaurants in Eau Claire
Price range: $4 - $17
Cuisines: American
Dining options: Breakfast
Restaurant details
Dining options: Breakfast
Madison, Wisconsin
Level 6 Contributor
125 reviews
80 restaurant reviews
common_n_restaurant_reviews_1bd8 37 helpful votes
“Desperate times call for lousy food”
Reviewed June 13, 2014

My fiance and I were staying at the Sleep Inn that is connected to 29 Pines. We were sick of driving for the day and couldn't find any pizza place that would deliver to us, as the hotel and restaurant are rather isolated from the rest of Eau Claire...so out of desperation, we called in an order for pick up so we could eat in our hotel room.

I had the chicken pesto pasta with salad. My fiance went to pick up the food and had to make the salad himself. Some of the lettuce was black with rot and there were no carrots. The chicken was dry and had a burnt taste. The pasta and pesto sauce were okay.

My fiance had the chicken parmesan pasta with cream of mushroom soup. He had to get his own soup from the salad bar and had a 2nd choice of New England clam chowder. He said that the soups were not labeled so he had to "guess". If I had gotten the soup, this would have been a serious problem as I am very allergic to shellfish. Not labeling the soups is inexcusable. He said his dinner was "eh, decent" and he found something unidentifiable in his soup.

Based on the cost of the food, it should have been a lot better with much better quality. Had we not wanted to get back into the car and drive into Eau Claire, we never would have chosen to eat this.

  • Visited June 2014
    • Value
    • Food
Helpful?
Thank Sally1382
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eric S, General Manager at 29 Pines Family Restaurant & Sports Lounge, responded to this review, June 16, 2014
Sally,

I'm sorry that your meal was not to your expectations. I wish that we had been given the chance to make things right for you at the time.

Eric
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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70 reviews from our community

Visitor rating
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Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Stevens Point, Wisconsin
1 review
“plenty of food, good price, but flavor is lacking.”
Reviewed May 15, 2014

My husband and I stay at the sleep inn every other week while he is here for work. We tend to prefer going here cause it is close. We have had just about everything but breakfast on the menu. The salad bar is confusing one waiteress gives salad bar when the menu says it comes with salad the next time you order the same thing but that waiter gets you your salad. the quesadilla is good, the steak was good, the chicken fried steak is good, meatloaf is alright but lacks flavor and presentation, chicken Alfredo has no taste, the hamburgers were good, the strawberry cream pie is really good, my husband liked the wild rice soup, and I had the potatoes soup that was good. the salad bar is good but has no dressing labels. There is a lack of uniformity example one evening the quasidilla was stacked on the plate and there were 2 of each condiment presented in large cups the next time the quasidilla was fanned and only 1 of each condiment in small cups. now we are not picky so we could careless but most people aren't so patient about new waitresses. the wall decor makes sense but the island in the middle doesn't it might have been a fountain but it collects dust now. I suggest fixing the Booth with loose board. my guess is the recession and economy has had an effect on this place. really what they need is no more canned veggies and Robert Irvine or someone is going to lose a lot of money and a dream.

  • Visited May 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank squeakers30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eric S, General Manager at 29 Pines Family Restaurant & Sports Lounge, responded to this review, May 19, 2014
Thank you for frequenting our restaurant as often as you do. I'm glad you've been happy with the majority of your meals with us.

I understand your confusion with the salad bar but the servers will sometimes give guests the option to make their own salad or just make it for them. They will always make it for you if you'd like them to.

The quesadilla should be served fanned out over the entire plate with 1 salsa and 1 sour cream.

We receive many compliments on our homemade soups and pies. The chef that makes them takes a lot of pride in them and does a great job.

Lastly, please rest assured we don't have a single canned vegetable in the building. All of our vegetables are flash frozen and steamed fresh everyday.

Thank you for your feedback.

Eric
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chippewa Falls, Wisconsin
Level 1 Contributor
3 reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
“Mother's day buffet”
Reviewed May 12, 2014

Had a 2oclock reservation. Staff was just fine, but there was not much left on the buffet that wasn't dried up or gone. Flood was cold. Not a very appetizing buffet.

  • Visited May 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Charlotte B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eric S, General Manager at 29 Pines Family Restaurant & Sports Lounge, responded to this review, June 16, 2014
Charlotte,

I'm sorry that you weren't pleased with your lunch. The food quality should have been the same at the end of the buffet as it was at the beginning. I hope you will give us another chance to make things better.

Eric
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stevens Point, Wisconsin
Level 5 Contributor
55 reviews
21 restaurant reviews
common_n_restaurant_reviews_1bd8 21 helpful votes
“Great meal.”
Reviewed February 23, 2014

Travel to this area almost monthly and stay at adjoining Sleep Inn & Suites. The menu has multiple options. Have had a supper meal here (I usually order for pick-up) almost monthly for 3-4 years. Good food and reasonably priced.

Visited February 2014
Helpful?
Thank kryssi62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eric S, General Manager at 29 Pines Family Restaurant & Sports Lounge, responded to this review, February 25, 2014
Thank you so much for the nice words. More often than not people focus on the negative so it's always nice when I'm able to share positive experiences with my staff. We look forward to seeing you again soon.

Sincerely,

Eric
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tracy
Level 3 Contributor
13 reviews
common_n_restaurant_reviews_1bd8 25 helpful votes
“Good food and good service”
Reviewed January 7, 2014

We did not want a big meal so had one of their soups of the day. It was Pork and Potato Stew.
It was excellent with lots of pork in it. The service was excellent also. We will eat their again if we are at the Sleep inn which is connected.

  • Visited January 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Deer Path
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eric S, General Manager at 29 Pines Family Restaurant & Sports Lounge, responded to this review, January 9, 2014
Tracy

Thank you for the great review! My kitchen staff is very proud of their soup creations as they are all made from scratch recipes. It is always nice to hear the positives from guests.

Thanks again

Eric
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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