"... it's hit and miss".... that was the response from the front desk receptionist when we questioned why we could not access wifi in the lobby. (By the way, there is none in the rooms.)
Unfortunately, this comment could be applied to the entire experience and is a reflection of the "couldn't care less and don't bother me" attitude.
We booked this place because of the ticket package offered and because we mistakenly thought it was located so that we could walk to the attraction. In fact it is over 7 miles away.
We arrived at noon, picked up our tickets and registered. Room was not ready so we were told we could pick up the key later. That was not a problem for us as we proceeded to the House on the Rock for the afternoon. The surprise was when we returned and found we were assigned a room in the "basement" across from the laundry room and breakfast room. They may like to call this the lower lobby but it is the BASEMENT. When we asked for a room on the upper three floors, we were bluntly told "we are full.... nothing else available". Now there is simply no way every room was fully checked in at 4:30 in the afternoon.
This room was quite roomy but the carpet, bedding, shower curtain, linen, and towels were worn... burns and stains on carpet and mattress. TV is an archaic tube model with a miniscule screen. There is no coffee maker in the room and amenities are spartan. The worst was the brown water that came out of the faucet when we tried to get a glass of water...yuck! The bed was so old that we felt like we were sinking to the floor when we lay down. The air conditioner is also old and noisy and sound proofing non-existant which made sleep difficult AND then being in the "BASEMENT" we were awakened at 6:45 AM by people lining up in the hall outside our room for the breakfast.
We would never stay here again nor recommend it to anyone. This place exists solely on the fact they offer ticket packages. Their service and facility is "hit... and miss" and in our opinion mostly "miss". The minor discount is not worth the trouble.
- Official Description (provided by the hotel):
- The House on the Rock Inn has something for everyone. There is virtually any room style available from family suites to a standard room. A submarine-themed play pool for the kids stands next to a swimming pool for all ages, or relax by the fireplace in the plush lounge. And of course the cozy rooms make for the ideal conclusion to a fun filled day. ... more less
- Also Known As:
- The House On The Rock Hotel Dodgeville
- Hotel On The Rock
- House Of The Rock Wi
- The House On Rock Inn