When I checked in to the Spring Room, I was told the room keys were in the door of our room, which gave me a bad vibe right off the bat. That meant anyone could've gotten into our room before we got there. And maybe they did, or maybe the housekeepers just didn't clean the room like they should've. I went in to check out the room before heading out for a day of fun, and was met with a toilet full of poop. Someone else's poop!!! I wish I was kidding. I tried to flush it away, but the toilet would not flush it down, leaving a mess just about overflowing in the bathroom. I immediately went down to the front desk to report this, not really being sure if I wanted to stay in a place whose first impression was anything but good. The front desk girl that I checked in with only a few minutes earlier was the only person I saw, and was mortified to hear what I had to tell her. She said she would "see if Wade was still here." I told her I would be back later, assuming it would all be taken care of when we got back later in the evening.
To describe the set-up of the hotel/restaurant combination, please know that there are 4 inn rooms just off a common sitting area on the 2nd floor of the building, which is upstairs from the restaurant. To access these rooms, one must climb a set of wooden stairs on the outside of the building, entering the common area of the inn by an unlocked door. Our room, the Spring Room, was the first room inside that door, and when I walked into the common area, I saw that our door was standing wide open with the keys in the door. It just seemed odd to me that there was absolutely no security to get through in order to access our room. After seeing the "gift" that was left for us, I am sure that this may have played a part.
We did not return to the inn until 11:30pm that night, and boy, do I wish we would've gone back earlier. I was apprehensive as I re-entered our room, and was met with an uncleanly smell as soon as I opened the door. Immediately I checked the toilet, and found that the majority of the gift was gone, but there was still some floating waste, and the staff had DEFINITELY NOT CLEANED THE TOILET. It stunk like feces in that bathroom, because there was waste STILL caked on the inside wall of the toilet after having had all day to clean it. To make matters worse, I pulled back the bed covers to reveal bed sheets with visible stains that looked a little too rumpled to have been clean. I was angry, but at that time of night, what was one supposed to do 3+ hours from home in a town with no open hotel rooms? My husband and I layered on the clothes, pulled our hoods over our heads, and climbed into bed because we were too tired to do anything but sleep on the mattress that had obviously seen better days. It had ruts so well worn into it that I didn't know if the mattress or the box spring was in worse shape. The guy snoring loudly in the room next to us was definitely heard as we fell asleep, but not before we added that to our list of maddening things about the Village Inn.
We did wake up several times that night, because it was FREEZING in that room. We were too tired and angry to look around for a thermostat when we arrived, because when we entered the room it was temperate. In retrospect, I remember seeing what looked like a wall unit air conditioner, but wonder now if it was also a heater. Regardless, there were no heat vents in that room and though we were dressed for winter weather as we got into bed, we still froze through the night.
I was going to call to complain after leaving today, but after reading the other reviews on TA, I quickly realized that cleanliness is not a new problem for the Village Inn, nor is customer service. I have a feeling nothing would change, nor would I get my money back, so I did not feel like getting an earful about this not being "The Marriott." No, it is not the Marriott, but in my book, a clean hotel goes a long way in getting my return business. And I will not be returning to the Village Inn again in my lifetime. If you are considering staying there, you may not experience exactly what we did, but do you want to take the chance?