My Nephew and I reserved a snowmobile for rent and Lakewoods two days before driving four hours to the resort. I had a sled of my own and we only needed a rental for him. The entire purpose of the trip was to get a full day of riding in on Saturday. At dinner Friday night, we were flagged down and told that one of the machines broke down and that we may not get one; we understand that these things can happen. The owner assured us that they would work on an alternative and to check back the next morning. When we checked back in, we were simply handed a piece of paper with a phone number to a rental place and were told to "check them out." Apparently it was now our problem to go find another snowmobile and I called multiple places over the course of 1.5 hours. As it turned out, Lakewoods ended up having a machine available as another party didn't show at 10:00am; two hours after we had planned to be on the trails. We rented this machine and after riding it for a short period of time, we could tell there was something wrong. The machine slid all over the trails and was very difficult to control for my Nephew. After my Nephew expressed concern, I rode it and could tell there was something very wrong with how this machine tracked over snow; I've been riding snowmobiles for 25 years and this was not normal. We were too far out to turn around (after all, we had one day to ride and this was the sole purpose of the trip) but I called Lakewoods to notify them that I felt something was wrong. In the end, we returned the sled and were refused a refund of $210.00. In addition, I was billed for the phone calls to the other rental places in the area if you can believe that. It's really a shame that they don't understand true customer service and satisfaction. They'd rather collect their $210.00 than to see our normal crew of 15 come back like we have for 10+ trips; unfortunately those days are over. I would recommend the Garmish as a place that truly "gets it." Thanks.
- Official Description (provided by the hotel):
- Located in the pristine Northwoods of Wisconsin on the shores of Lake Namakagon, Lakewoods is right smack in the middle of the Chequamegon National Forest. Surrounded by nature, the areas lakes streams rivers and trail are perfect for getaways during any season of the year. Lakewoods' complete amenities including pools, restaurant, marina, golf course and more are designed to make the most of our location. Get here and experience all the Northwoods has to offer; be it snowmobiling the 1,000s of miles of trails, catching a world class musky, or biking the best trails in the nation, Lakewoods allows you to experience it all with your family, business colleagues, or your favorite golf foursome. Call now to make your reservations. ... more less
- Reservation Options:
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- Also Known As:
- Lakewoods Resort Cable
- Lakewoods Hotel Cable