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“Class Reunion - Get Together”

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Best Western Premier Milwaukee-Brookfield Hotel & Suites
Ranked #11 of 13 Hotels in Brookfield
New Berlin, Wisconsin
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Class Reunion - Get Together”
Reviewed August 10, 2013

We had our 55th Class Reunion at the Midway Hotel & Suites in Brookfield, WI in August 2012. There were 124 attendees and everything was excellent - not one negative. We had a sit down dinner, steak, chicken and fish entrees, all were delicious! Because of the wonderful experience of 2012 we booked our August 8th (2013) Class Fish Fry (68 attendees). Again, nothing but wonderful comments. The service was great, the food excellent and the room was set-up beautifully. We are now planning a get together for 2014 and it will definitely be at the Midway Hotel & Suites in Brookfield, WI. The banquet manager, Gina, was very knowledgeable and accommodating. It was a pleasure working with her.

Room Tip: Didn't stay this year. Last year we stayed in a suite and it was perfect.
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  • Stayed August 2013, traveled with friends
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Carleen E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ScotM1005, General Manager at Best Western Premier Milwaukee-Brookfield Hotel & Suites, responded to this review, October 15, 2013
Super! I am so happy all went so well and that you are returning. We are all putting the customer first here and hope you'll enjoy the new changes to the facility.
Thanks for sharing your experience on Trip Advisor.
Scot
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265 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (50)
Date | Rating
  • English first
  • Any
English first
Brookfield, WI
1 review
Reviewed August 9, 2013

Requested a suite due to having 3 teenagers. Suite was not clean, beds were old and not comfortable. Pillows need to be replaced. Nowhere did we receive information for bedding for sofa sleeper. Received basic hotel amenities for kitchenette. Freezer in refrigerator was all iced up and could not be used.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Cheryl O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ScotM1005, General Manager at Best Western Premier Milwaukee-Brookfield Hotel & Suites, responded to this review, October 15, 2013
Thank you for letting us know. We do have other reforges in stock and can replace if one iced up overnight. Lots of new beds have been ordered and now installed.
Thank you for taking the time at Trip Advisor.
Scot
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Indaiatuba, SP
Level Contributor
194 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
Reviewed August 7, 2013

In the weekend I stayed there the hotel was too much crowded and my wife and me could not even enjoy the pool. The room is very simple and all the doors are turned to the pool, so too much noisy. The hotel looks better in the pictures than it really is. The breakfast is disappointing, nothing special.

Stayed September 2012, traveled as a couple
Helpful?
Thank Marcelo M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ScotM1005, General Manager at Best Western Premier Milwaukee-Brookfield Hotel & Suites, responded to this review, October 15, 2013
I am sorry we did not meet your expectations. A popular place it is and we do have quiet rooms away from the pool. Also besides the huge Hot Breakfast buffet you can order off the full menu.
Please try us again!
sm
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lombard, United States
1 review
Reviewed August 5, 2013

We personally booked 7 rooms and were responsible for 12 rooms being booked as a group. Even though everyone had their reservation paper in hand, the rooms were all mixed up. One couple was given a key and when they open the door, there was a couple in the bed. The only reaction from the front desk was "Oh, sorry". Three of the rooms had trouble with the air conditioning. Our daughters room had a broken bed. Our toilet did not work properly. The rest of our friends were too polite to tell us about their problems.The rooms were okay but very tired looking. The location is good but there are other alternatives in the same area.

  • Stayed August 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Bill D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ScotM1005, General Manager at Best Western Premier Milwaukee-Brookfield Hotel & Suites, responded to this review, October 15, 2013
I am so sorry. Please know that is not the norm here. Some new staff at the desk have now finished training. AC issues here are rare now . Please try us again or send over another friend.
No excuses even with hot weather and a busy busy hotel.
Scot
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Illinois
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed August 4, 2013

We were part of a large block of rooms for a wedding. We called a few days prior to arrival to ask for early check-in in order to dress for the wedding. They told us to call the morning of arrival. Several of our party did so, only to be told in a less than friendly way that they had no way of telling us if we could get in early, and that she couldn't ask housekeeping which rooms were ready and to hold them for us. That being said, the hotel is fairly run-down. There was a power strip in our room that was nothing less than filthy. The bathtub faucet leaked for the entire stay. Our AC whined so we asked for another room, but were told they were booked up. The maintenance man came up, took off the front of the AC panel and told us that he couldn't do anything, that new motors were on order and were supposed to be delivered last week. I wonder how many weeks this excuse is given over and over again. Breakfast was included, but was not very special. The only good thing about this hotel was the location. I would not choose this hotel again.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TravelNow22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ScotM1005, General Manager at Best Western Premier Milwaukee-Brookfield Hotel & Suites, responded to this review, October 15, 2013
Hello and thanks for the heads up about your visit and party. I'm sorry we were not able to help you check in early but as you know we are very popular and were very booked up. Please understand I cannot ask people to check out early. There are other places here to dress early if needed. I will make sure the desk is aware of those. Yes a few motors really were needed and Housekeeping has again undergone some positive changes here. Please do try us again.
Scot
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Streator, Illinois
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 4, 2013

We just returned from Best Western today. We stayed there overnight to attend the Wisconsin State Fair. This is the second time in three years. Very satisfied with everything. Went to pay the bill and tried to get military discount. Hotel said no problem. When we went to the front desk the clerk noticed we booked it through Priceline.Com and could not accomodate the discount. Here we find out that the room was $111.00 a night and priceline charged us 140.00 a night plus all taxes. I could of got the room for $88.00 a night with the military discount if I would of booked the room with the hotel and not Priceline.com. I was furious. I called Priceline customer service and they told me I was not going to get the difference refunded to me. So much for their negotiations for the consumer. Priceline.Com is a rippoff. Stay clear of them. Always call the hotel direct. I will never ever deal with Priceline.com again and I will let everyone know how they ripped us off.

Room Tip: There all good rooms
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  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Joe214
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ScotM1005, General Manager at Best Western Premier Milwaukee-Brookfield Hotel & Suites, responded to this review, October 15, 2013
Hi and thanks for staying with us. Glad your stay worked out and I'm sorry you had an issue with Priceline.com. Yes feel free to call us direct. Thank you for serving your country and helping us all to feel safe!
Scot
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Kennewick
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed August 3, 2013

4 Stars - Quiet and comfortable. We had a beautiful view of the Golf Course. Close to shopping and MKE Zoo. The down town Safe House was just 20 minutes away. We liked this BW so much that we stayed an extra night. The ONLY thing missing is 24 coffee in the lobby.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Horizon787
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ScotM1005, General Manager at Best Western Premier Milwaukee-Brookfield Hotel & Suites, responded to this review, October 15, 2013
Again 4 Dots so Thank you! The staff here works hard and I'll share this with them.
I'll consider the coffee in the lobby. There is a machine in every room.
Thank you for taking the time to share on Trip Advisor!
Scot
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Premier Milwaukee-Brookfield Hotel & Suites

Property: Best Western Premier Milwaukee-Brookfield Hotel & Suites
Address: 1005 S Moorland Rd, Brookfield, WI 53005 (Formerly Midway Hotel & Suites Brookfield)
Location: United States > Wisconsin > Brookfield
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #11 of 13 Hotels in Brookfield
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Best Western Premier Milwaukee-Brookfield Hotel & Suites 3*
Number of rooms: 122
Official Description (provided by the hotel):
Located conveniently off I-94 between Milwaukee (5 miles) and Madison (50 miles), puts the Best Western Premier® Milwaukee-Brookfield Hotel & Suites in the heart of Wisconsin's corporate and social district. In early 2017, a complete property renovation has turned this upscale hotel into Brookfield's Premier choice location! The culture and dedication we have created will give any guest choosing to stay with us, the amazing experience expected from Best Western Hotels. This property has six floors and 128 beautifully appointed sleeping rooms, with spacious size to fit even a large family traveling from out-of-town or the quiet comfort often needed for the seasoned business traveler. Amenities include an indoor pool Atrium, whirlpool, fitness center, business center, casual dining and cocktail lounge at our on-site Ground Round® Restaurant, Avis® Car Rental, and our amazing complimentary full hot breakfast buffet. We also offer over 5,000 square feet of elegant banquet/meeting space, for any social or corporate needs. There is no other choice when looking for a place to relax, meet or socialize in Brookfield, WI. The hotel is located just minutes from the Milwaukee County Zoo, Brookfield Square - upscale shopping mall, Milwaukee Summerfest - the world’s largest music festival, Miller Park - home of the Milwaukee Brewers and Erin Hills Golf Club - host to the 2017 U.S. Open Championship. We are also close to many top corporations, such as Froedtert & the Medical College of Wisconsin and the Children's Hospital of Wisconsin, Fiserv Inc., GE Healthcare, Kohl's®, Harley-Davidson®, Rockwell Automation, Northwestern Mutual Life Insurance and many more. ... more   less 
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Also Known As:
Best Western Plus Midway Hotel And Suites-Brookfield
Best Western Brookfield
Brookfield Best Western

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