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“Bad Customer Experience”

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Chili's Grill & Bar
Ranked #92 of 166 Restaurants in Brookfield
Price range: $0 - $20
Cuisines: American, Southwestern, Barbecue, Mexican
Good for: Large groups, Bar scene, Families with children
Restaurant details
Good for: Large groups, Bar scene, Families with children
Reviewed December 1, 2013

Brookfield, WI is a wonderful town, filled with nice people and great places to eat. Chili's on Bluemound, should be your last destination for dinner. No because of the food, or the waiter staff, but because how you will be treated by the management staff. On Nov. 30, 2013, we experience a poor management service, after I complained about one of their signature drinks. If you don't care about how your customer experience is, and how you will be treated, then this is an ok place. If you appreciate respect and good service, there are plenty of places on Bluemound rd (Brookfield, WI) to choose from.

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3  Thank yamil1998
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviews (27)
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17 - 21 of 27 reviews

Reviewed May 7, 2013

Visited this Chili's one evening for an early dinner. Was not very busy but we received our order promptly, it tasted good, and the restaurant was clean. Staff was nice.

Thank BulletBob7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 17, 2013

Traveled on business. Stopped in Sunday around 1 pm and sat at the bar. They seemed to be a bit short staffed. I had a margarita, soup and salad. Food was good and fresh.

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1  Thank JamaicaJoleen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 12, 2013

Just had lunch at Chili's and the ribs were great! They were served with tasty broccoli tops and loaded mashed potatoes. The service was good and friendly. I was not offered a refill on coffee, but the refills on Strawberry Lemonade were served promptly.
Become a member of their e-club and get nice perks by e-mail.

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1  Thank Bonnie W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 27, 2012

We ordered the "2 for $20" package - an appetizer & 2 main courses. The meal was bland, the service poor. All-in-all, a forgettable meal.

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Thank Terry K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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