The hotel was a great price in an excellent location. Upon arriving near the hotel, the only odd thing is that there was no prominent sign for the hotel and without a lot of guests last weekend, the outside of the hotel was quite dark and almost hard to find. As soon as we stepped out of our car, we could smell cookies! I had no idea the front desk man would be handing us two warm and fresh cookies upon arriving. That was a first - and very nice. Only complaint - I was shocked that internet use would be $10 per day! That was a big disappointment as I have stayed in many Hiltons and that was always included at no extra cost.
Onto the positive. The hotel was nice and pool was very nice and warm - first hotel I've been to with a warm enough pool for me to swim in it! That I loved. Gym was also really nice. The hotel overall was great.
I ordered room service and didn't like what I got to be honest...and don't like to complain but I did give them a call at the restaurant. They were EXTREMELY kind, accommodating and went way over the top to get us something else. They were friendlier and more helpful than anyone I've ever dealt with at any hotel I've been to - really impressed and amazed me. I just wish I would have gotten the lady's name who personally brought us our food after I didn't like what we got originally. I got another call from the first lady who brought us the meal I didn't care for - and she even called to check on us and offer something else complimentary. We ended up getting just way more than we asked for in service and kindness from the staff - thank you! Best customer service award should be given to those ladies!
- Official Description (provided by the hotel):
- The DoubleTree Milwaukee-Brookfield provides a convenient base when visiting the Milwaukee and Brookfield area. This hotel was recently renovated and boasts modern amenities and comfortable accommodations just minutes from Downtown Milwaukee. Enjoy spacious rooms, onsite dining, a 24 hour business center, fitness room and indoor pool. ... more less
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- Also Known As:
- Doubletree Hotel Milwaukee Brookfield
- Doubletree Brookfield
- Brookfield Doubletree