Stayed for 2 nights May 8-9, 2013 (2 rooms). Let me begin by saying that I have a number of complex neurological problems from a brain stem injury, parkinson's etc. I travel with my service dog who helps me and also alerts if I start having seizures. I made my reservations one month in advance and inquired if there were certain rooms and/or a deposit for the dog. The young lady didn't know the hotel policy but soon enough her supervisor was on the phone assuring me all was okay. I reconfirmed two days before arrival and things were still good to go. Upon check-in, there was no notation about my service animal and was told by two front desk employees that dogs were not allowed. No Way---Ah! I finally had the manager on duty come to my rescue and myself and my helper and my brother with his girlfriend checked-in. (Please realize we traveled close to 250 miles to come here). Jump ahead to the next morning and my helper took my dog outside for a walk and potty break while I took a shower. Well, they no more got back to the room (I was drying off) when I heard big knocks at the door. The hotel manager and security were there and while I didn't catch all of the conversation, from what I could hear he did sound somewhat condescending. "You will have to leave this hotel now", "we don't allow dogs here", "does he have papers", "can you prove he's a service animal?", "who did you speak to", "you didn't talk to me". Holy cow this guy was serious as a heart attack, appeared offended about my dog and quite frankly acted as though we were trying to pull the wool over his eyes. After providing copies of (Coco) my dog's papers we sure didn't get an apology or even have the staff be contrite because I really thought we were going to get kicked out. I just find it hard to believe that North Star doesn't have some kind of controls in place or training for their hotel employees in this kind of situation or that I have been the only one with a service animal on their premises. At check-out I was informed that my info is on file ([again] they seem to have lost my past info) and that I wouldn't have a problem in the future, unfortunately when we come back down our party has agreed to go the extra 15 miles to Menominee Casino Resort in Keshena.
- Also Known As:
- North Star Mohican Hotel Bowler