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“BIG, BIG, DISAPPOINTMENT”

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Ho-Chunk Casino Hotel and Convention Center
Ranked #5 of 10 Hotels in Baraboo
Wausau
Level Contributor
93 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
“BIG, BIG, DISAPPOINTMENT”
Reviewed August 2, 2012

When I checked in to this property, I had expected the desk clerks to be friendly or, at the very least curtious. They WERE NOT! When I made the reservation, I was quoted a price of $110.00 for a double queen room. At check in, I was told that was impossible! The rate was $134.00. course that lead to a short argument (which I lost). I also expected some sort of gaming incentives. After all, I planned (and they expected me) to visit the casino. There WERE NONE! The room they put us in was so far from the main lobby I couldn't believe it. Then the power went out during the night closing most everything down. We were told it was due to the storm. The next morning (Sun Shinning Brightly) the power went out again. I was in the elevator! When I checked out, I asked for some type of compensation as my stay was less than perfect for a variety of reasons. I received NONE! When I stop to consider the lack of amenities, negative personnel attitude, lack of courtesy and OVER PRICED room, I will never stay there again.

Room Tip: Stay at a different hotel!
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  • Stayed July 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
18 Thank L L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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292 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (81)
Date | Rating
  • English first
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English first
Chicago, Il
Level Contributor
64 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed July 26, 2012

This hotel was a big disappointment. The room was way overpriced. We paid $175.00 for one mid week night. They have no discounts for AAA, AARP or any senior discount. The room had been redone and looked OK. However it was very dark in the room. There were only two very dim lights in the bathroom. You could not put on makeup or shave with this light. When you showered you were almost totally in the dark.
On the plus side the mattress was good, there was a small refrigerator and they had a nice big screen TV but did not provide any list of TV stations available (only could get about 18 stations).
We called the concierge to ask a question and she said she would check and call us back; she never bothered to call back. We tried to call the front desk and could only get voice mail.
The buffet was over priced for what was offered. The selection was very limited and the salad was not even fresh. There are no free newspapers, no breakfast or evening snacks.
The casino is very smoky, clothes reeked from the smoke. All in all not a very enjoyable experience and would not return to this hotel. There are many better choices in the Dells for much less money.

Room Tip: It is a long walk from anywhere to the casino
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  • Stayed July 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
17 Thank chicagoretired
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Baraboo hotels

Mesa
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed July 15, 2012

We came here to celebrate my mom's 75th birthday. Having a great time. The Dells are five minutes away, so if you don't have fun while you are here, you don't know how. We first were put in the older rooms. They smell of carpet fresh and the bedspreads were questionable. We all got upgraded to the remodeled rooms, so make sure you ask for those rooms, they are cleaner and don't need carpet fresh due to the new carpeting. Also, if you are handicapped, make sure to rent a scooter. We did from scooterstogo.com and were very happy for my mom. There is a lot of walking from the rooms to the casino, but this is good because the rooms are not smokey. But...the casino needs to upgrade their aircirculation system....very, very, smokey casino.
The food is great. We can't stop ordering the crab legs from the Copper Oak restaurant! They are fantastic and well priced: the the pound and a half, $31. I had the ribeye and rack of lamb, both very good. The cafe is good for breakfast. And the member card offers 10% off all food. My mom keeps winning at the slots so we are rooting her on and having so much fun.

  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Laura M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Orland Park, Illinois
2 reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed July 4, 2012

Congratulations! You've finally made your casino/hotel experience totally un-affordable for people like us. You have taken away amenities i.e in room microwave, player's club discount and other incentives we use to have and enjoy at the hotel. Now it is an extra fee. Shame on you. We have been coming to Ho-Chunk ever since you were a couple of trailers twenty five years ago. Still, no discounts, no comps. Depending on who you ask, you can never get the same answer on daily/weekend rates. We stayed there last Sunday and Monday, whatever happened to your daily rates for Sunday thru Thursday? Do you only track your high rollers? It appears greed has set in. Now you're taking discount away at Whitetail. What's next? We will not be staying at your hotel again old friend.

  • Stayed July 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
12 Thank Richard J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wisconsin
Level Contributor
22 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed June 30, 2012

We stayed one night at the Ho-Chunk Hotel and really liked it. The pricing is high, but compared to a lot of motels in the Dells the price was worth it. Most motels require a two night stay on the weekends, but we were able to book one night for our stay. The room was really nice and quiet. The bed was comfortable. The room and the hallways were very clean. Would stay at Ho-Chunk again.

  • Stayed June 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Harleygrandma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Milwaukee, Wisconsin
2 reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed June 28, 2012

Called for reservation two weeks before and was told no casino packages were offered and no discount for a player's club card. Booked a "luxury" room for $164/night for 2 of us, ridiculously expensive. Luxury and premium rooms are the ones nearer to elevators and entrances. The room had no dresser, just one big drawer; no tv guide or any other room or hotel information, just a copy of the yellow pages. No room service menu, no idea where the vending machines were located, nothing. There was only one kind of hanger and only a few of those, nothing to hang pants on. The bathroom had lousy lighting and no fan. Also no light in the shower, so if you closed the curtain, you were in the dark. There was a nice little refrigerator, but no freezer compartment. The decorative bed linens were stained. There was a large black box in the upper right hand corner of every channel of the tv, no explanation about how the tv worked. No MSNBC available and not many other channels, either. No HBO. The casino had "phased out" our favorite table game, Let It Ride. They mowed the lawn next to our patio door at 7:30 a.m. And they never bothered with a final bill under our door the day we left. I strongly recommend that travelers go to the Radisson at Oneida Casino in Green Bay. It's cheaper, nicer and much better service and value.

  • Stayed June 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
21 Thank LisaCC_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Milwaukee, Wisconsin
2 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed June 28, 2012

my name is mary henry i live in milwaukee. wi . i have visit ho chuck for many years and never got a discount on my rooms me and my husband stays for three and four days. we come five times a year. we will be coming on july3,2012 for 4 days.and they charge us full price.we never get a break. we love the hotel miss linda miller is very very nice.she said if she could but she can;t give me a discount on my room. i play with my player card also i play at the off track dog and horses.we loose lots of money when we stay their we eat breakfast every day alos we eat at the buffet. we will be visiting again in october and christmar you can check your record if you think i not telling the truth.we love the hotel. we love the hotel. we told our friends and they will staying for 1 day the said it was to expesive. from; mary henry also marshall henry.

Room Tip: higher room and floor are much quieter
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  • Stayed April 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank 163maryhenry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Ho-Chunk Casino Hotel and Convention Center

Property: Ho-Chunk Casino Hotel and Convention Center
Address: S3214 County Road Bd, Baraboo, WI 53913-9405
Phone Number:
Location: United States > Wisconsin > Baraboo
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 10 Hotels in Baraboo
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Ho-Chunk Casino Hotel and Convention Center 4*
Number of rooms: 302
Official Description (provided by the hotel):
Ho-Chunk offers premier Wisconsin Dells lodging in a resort-inspired atmosphere. Our 302 elegant rooms and suites feature exceptional amenities and luxurious upgrades. You may choose from a wide selection of room types and configurations. We have spacious 350 sq. Ft. Rooms in your choice of Premier Rooms, Luxury Rooms, Custom Rooms, and Deluxe Rooms available in King and Double Queen configurations. We also have several different suite types: Hospitality Suites, Executive Suites, VIP Suites, and romantic Honeymoon Suites. So whether you're a professional looking for Wisconsin Dells lodging with room to work and play, or newlyweds who want a total romantic package, Ho-Chunk has your perfect room preferences with 24 hours a day, 7 days a week, year-round, services at your disposal. Ho-Chunk is proud to offer Rhapsody Spa services including relaxing massages, facials, and pedicures. By appointment only and while many spa services are offered onsite, some services are only offered at Rhapsody Spa Lake Delton location overlooking beautiful Lake Delton. Our expansive property also boosts 5 onsite restaurants offering fine dining, a breakfast cafe, a sports bar, buffet, and 24-hour grill. Enjoy all this while having fun on our over 1,900 slot machines and 45 tables games voted #1 in the Midwest 3 years running! ... more   less 
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Also Known As:
Ho-Chunk Casino Hotel Baraboo
Ho Chunk Wi
Ho Chunk Hotel Baraboo
Ho Chunk Casino Baraboo

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