AWFUL! The staff and guests are rude, obnoxious, belligerent, condescending, and have no respect for guests, their time, or their money. I called the front desk NUMEROUS times regarding the use of the fitness center by other guests late at night right next to my room. Each time I was assured that security had been informed, looked into it, security swore the room was clear.. but it wasn't. The fitness room was supposed to close at 10pm. Come to find out, it was a STAFF member using the room and dropping weights until 10:23pm. Additionally, at 10:19pm, I found maintenance staff loitering in the hallways talking loudly on cell phones. I called back to the front desk, begging them to stop the noise, as it was a weeknight, after 10pm, and in addition to the staff being rude there were guests drinking and hanging out in the hallways above my room bellering at kids racing around. Yes, it is a family fun oriented place. Yes, kids scream and run in the waterparks and hallways. HOWEVER, this place KNEW there were both gymnasts competing early the next morning and had bid to let rooms to us. But, they weren't interested in housing athletes for a competition..they just wanted our money. When I called the front desk back, snarling that it was late and I wanted quiet...I wasn't rude, foul, or elevating my voice, THEY HUNG UP ON ME! The next day I went to check out and verify they had comped the room. They did not and they refused to do so. I was offered a manager (just as soon as she finished a phone call), but had to leave for the competition- I promised to return later. When I returned later...the front desk supervisor told me that she understood I had already spoken with the manager. And, that the LIVE security footage from the prior evening did not correlate to my 'story'. I told her that was two lies...to my face! They refunded me $50 of the $200 they collected for the stay, called me a liar, refused to acknowledge they had done anything wrong, claimed they had indeed looked into my 'allegations' and sent me on my way. I've NEVER had such horrific service at a hotel by the staff no less... than I received here. Please...if you like drinking in the hallways.. never getting any sleep, being called names by the staff, and generally ignored and mistreated- then, by all means give them all your money. Otherwise- STAY AWAY! I'm never going back.
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- Also Known As:
- Wyndham Vacation Resorts At Glacier Canyon Hotel Baraboo