This would not be my first choice for places to stay if I was going to camp near Baraboo again. My displeasure with the owner and how things are run started when we arrived; at registration. We were informed that the site we booked and paid for was given to another guest in our group because she had gotten there first and wanted it. When we saw the new campsite I understood why she took our site, her site was on the corner right next to a busy intersecting road and quite a bit smaller not to mention the fire pit was on the opposite side as the door and exposed to sun all day long. However the site that was supposed to be ours was large, and completely shaded. It was located between several other campsites and the ground was even not like what we ended up with. When I complained about it the girl behind the counter told us flat out that we had to work that out amongst our selves. I thought this to be poor because when we booked our site the girl taking our reservation and credit card information asked us what kind of a camper we have and how big it is. Ours is a 26' hard side camper, hers is a pop up which is quite a bit smaller than ours.
The second complaint would be how management handles their quiet time hours. It was a poor reflection upon you and your business when you walked up to your guests and not only threaten them but swore at them as well. I cannot speak for everyone in my group but I WILL speak for what I witnessed firsthand and the female owner was not only rude, and disrespectful, she was downright disgusting. I was rather shocked to witness a business owner dropping "F" bombs because her sleep was being disturbed. There were several people sitting around the campfire that particular evening; which incidentally was not on our site. So all of this being said, the true icing on the cake would be when I received an email from the organizer or our group asking me to remove a review I put on Travel Advisor.com.
I cannot even begin to explain the level of shock I had as I read this email; the owner specifically named me as the person who left the review. Yes I did fill out a survey, and yes I did voice my opinions, however I did it through a survey that Foxhill Campground personally emailed me. I cannot decide which non professional behaviors upset me more; the fact that Foxhill shared someone else's personal review of their campground with others or the fact that I have been singled out and accused of something that I did not do? If you look at the other "not so satisfied" reviews one thing definitely stands out; Foxhill Campgrounds owners seem to single out and pick on "group" guests, our stay was not an exception! And if the owners would have paid attention they would have noticed that my name was not on either one of those reviews.
This is one of the most unprofessional and insulting things I have ever been a part of and I will not retract this review because it is the truth! If you do not want honest and forthcoming reviews ~ poor or not~ then change your business practices. I had absolutely NO plans of placing any kind of a review of my stay at your campground on any travel site, but after this experience I now feel it is my obligation to make others aware of how the Foxhill campground does business. I do not feel it is in anyway appropriate for them to contact ANYONE and share others opinions of your establishment and/or pressure them into retracting unflattering reviews! This is American where freedom of speech is a fact of life so maybe it is you who needs to watch yourself and how you do business. I am of the mind set to report you to the better business bureau, others should be aware of how you handle bad reviews!
- Official Description (provided by the hotel):
- Fox Hill RV Park & Campground offers cabins, camp sites, and full hook-up (W/E/S) pull-thru RV sites designed to accommodate even the largest RVs and trailers with 20/30/50 amp service. Our 50-acre campground is perfect for family and friends to get together. We have tons of amenities, including a heated pool, playground, pet play area, pavilion, disc golf course, and so much more! ... more less