My husband, myself and another couple decided to stay here for a relaxing weekend get away, Our friends booked a one room fireplace suite on the second floor and we reserved the handicap executive fireplace suite on the first floor.
We were in the process of checking in, the young lady checking us in had already given us the keys and I was filling out the vehicle information when I noticed the rate was less than what we had reserved the room for. I inquired about the price difference and she did not have a response. She left and returned with another woman who did not introduce herself but I am guessing she was the manager. She was neither friendly or apologetic but stated that the gentleman who had stayed in that room the night before had requested to extend his stay, he was not in good health and he needed that room. She had decided to give us the standard queen room.
I was in disbelief that she would do this without our knowledge. They had both my email address and telephone number and could have contacted me to explain the situation and let me choose another room. She then started searching for another available room. She asked if we wanted a whirlpool room and I said no we would not use the whirlpool.She said there was one other fireplace suite on the second floor in the back corner. They do not have an elevator and my husband has difficullty walking so that was not an option She ended up choosing for us a non handicap whirlpool room with a king bed. She also did give us the room for half price but that did not change the fact that the room we ended up with was not what we would have chosen ourselves. We did not use the whirlpool and when our friends came to our room two of us had to sit on the bed because there were only two chairs in the room.
I did go up to see our friends suite and it was great. It was very large with a sofa and arm chair, table with two chairs, long counter with large refrigerator and a fireplace.
This is a very nice hotel and the rest of the staff we encountered were very friendly but because of our experience I would not recommend it to others.
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- Also Known As:
- Americinn Hotel Baldwin