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“Wonderful resort, top-notch service, annoying fees” 4 of 5 bubbles
Review of The Greenbrier

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The Greenbrier
Certificate of Excellence
Charlotte, North Carolina
Level Contributor
265 reviews
105 hotel reviews
common_n_hotel_reviews_1bd8 438 helpful votes
“Wonderful resort, top-notch service, annoying fees”
4 of 5 bubbles Reviewed August 27, 2014

I’d long heard of the grace and beauty of the Greenbrier Resort, and of the top-notch service afforded there. As I attended a business meeting there recently, the resort certainly lived up to its reputation. My room was brightly and exquisitely detailed, the bed was super comfortable, the shower piping hot, and even the internet service was fast. For some reason, there was no coffee maker in my room (a must in 4- and 5-star hotels now), and there was a phenominal amount of clutter on every surface of the room. I had to move magazines, papers, and a make-up mirror to place my laptop on the desk, and then climb under the desk to plug it in. While the bathroom was well-detailed, there was no counter space to place my modestly sized toiletry bag.

Décor throughout the resort is bright, bordering on gaudy.

The attentiveness of the staff brings back an era long-forgotten in most of today’s hospitality establishments. Prompt valet service, attentive front desk service (and a glass of champagne at check-in!), quiet and well-executed housekeeping, and a bell staff always immediately available, all made for a great stay.

We toured the bunker, which was a very interesting aspect of the visit, although at $32+ per person, it’s pricy. Our guide was excellent, and very engaging. You must leave your camera and other electronics behind while you tour, and unfortunately, the book that provides details on the bunker and a history of the resort is no longer available, and we were told that the book “might” be available in November or so.

Food & beverage service was great; we ate in Slammin’ Sammy’s and Sam Snead’s, and enjoyed happy hour in the lobby bar – all nicely executed, and the food in the restaurants and at our banquet meals was very tasty.

All of this said, the once considerate resort, steeped in southern manners, now forces itself upon you in fees, similar to a stay at a Las Vegas or Orlando hotel or motel. There is now a MANDATORY Historic Preservation Fund fee of 6.5% on EVERY purchase at the resort, even food, beverage, and items in the shops, along with rooms. Further, a 20% SERVICE charge is levied on every food & beverage item, regardless of the size of the party. The Southern elegance of respect for their guests is gone, and they’ve now sold out to the “let’s fee them to death” syndrome, which is very unfortunate.

Hotels, resorts, and other establishments fully understand that the cost of upkeep is a cost of doing business, and should not be passed along to the very guests who have elected to pay dearly for the privilege of staying there. Tips should be left to the discretion of patrons who receive good service, or not. Guests should continue to protest the now-mandatory Historic Preservation Fee, and urge the Greenbrier to roll actual costs into the room and related charges, as other businesses do. Can you imagine how you’d feel if your local automobile dealership assessed a 6.5% fee on your car purchase, and told you it was for upgrading their dealership???

Enjoy the stay, protest the annoying fees…

  • Stayed August 2014, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Louis59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert M, Manager at The Greenbrier, responded to this review, August 28, 2014
Thank you so much for taking the time to let us know about your recent stay. We are honored that overall you had a wonderful visit and enjoyed your stay with us. The Historic Preservation Fund (HPF) of 6.5% is collected to preserve and protect landscapes, buildings, and amenities that have played a meaningful role in The Greenbrier’s past while carefully planning the continuous improvement for the future. The Justice Family is dedicated to not only preserving The Greenbrier, but also to its continual improvement for the enjoyment of generations to come. While allowing us to accomplish these goals, the proceeds from this fund will also have an important economic, environmental, and educational impact on the resort, its surrounding communities, and the state of West Virginia. Our goal by being transparent with the HPF was to involve our guests and members in the importance of preserving The Greenbrier for future generations and to show our appreciation to you; knowing fully that we can not preserve The Greenbrier without your support. We apologize that we obviously did not accomplish this goal during your recent visit. Your goodwill and patronage is extremely important to us. We are hopeful that upon reflection you will agree with the absolute necessity of this fund and accept the appreciation of over 1800 members of Team Greenbrier and their families for your contribution to the continuation of The Greenbrier for many years to come.
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2,321 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (615)
Date | Rating
  • English first
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English first
Tucson, Arizona
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed August 26, 2014

Can't recommend enough. Without a doubt The Greenbrier Hotel is my favorite in the world. Like stepping into a warm embrace it is a special place unlike any other. The Greenbrier is full of history and you shouldn't miss the hotel tours or a visit to the "shelter." These are not to be missed. The grounds are exquisite. Everything is immaculate. This is a "grand old lady" to be appreciated. The rooms are warm and comforting with every amenity provided. The shops are unbelievable! The golf courses are treasures and you can play where the pros play The Greenbrier Classic every July. There is tennis, croquet, horseback riding, skeet, trout fishing, bowling, afternoon tea, too much to list. Don't miss the indoor pool. Holiday decorations are beautiful. Many "event" occasions are planned during the year. The Greenbrier Hotel should be on everyone's "Bucket List."

Room Tip: Each room is different. Ask for a room close to the amenities that are most important to you.
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  • Stayed October 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Joan C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert M, Manager at The Greenbrier, responded to this review, August 29, 2014
We are so happy to hear that The Greenbrier far exceeded your expectations! WOW, it was simply amazing to read your review. Thank you for all of the gracious compliments. We have been welcoming guests since 1778 and have had 236 years of experience in providing exceptional customer service. We look forward to welcoming you back soon.
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Asheville, North Carolina
Level Contributor
179 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
5 of 5 bubbles Reviewed August 26, 2014

This is my first visit to the greenbrier and hopefully not my last. The hotel is a historical experience of days gone by. The service was top notch. So far all the food has been excellent. The outdoor pool is gorgeous with views. The locker room at the pool is equipped so that you can clean up, shower and dress for your next activity. The casino makes you feel like your are in Monaco with a 10pm toast of champagne. Be aware men have to wear pants and jacket in there. The grounds are stunning. Also nearby is the greenbrier river trail for biking or walking. Well maintained with very nice camping spots. Just another activity to do while here. The decor is just fun inside the hotel, bold Dorothy draper colors.

Room Tip: The intermediate standard is nice and large. Try to get a corner room for less noise.
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  • Stayed August 2014, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank AVLME
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert M, Manager at The Greenbrier, responded to this review, August 28, 2014
We appreciate you taking the time to leave a review! We are thrilled to learn that you enjoyed your first stay with us. Thank you for pointing out that we do have a dress code in the evenings as part of our 236-year history. Gentlemen are asked to wear a jacket and tie in the Main Dining Room for dinner and a jacket in the Casino Club after 7:00pm. Casual dining venues as well as room service are available for those that prefer a more relaxed atmosphere. We look forward to welcoming you back to The Greenbrier soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Richmond, Virginia
Level Contributor
81 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed August 25, 2014

We have visited the Greenbrier 10 times over the last 22 years. We always have a wonderful stay. We had not visited in about 6-7 years yet many staff members remembered us and gave us a warm welcome. Every other time that we visited, we were able to check into our rooms as soon as we arrived and our accomodations were just as reserved. This time, the hotel was very crowded- the New Orleans Saints had their training camp there- team members, (who were very friendly) their families, and fans filled the hotel to capacity. We couldn't check in for a long time & our children's room was not as close to ours as expected. Surprisingly, our first room also had a houskeeping issue (the housekeeping had always been excellent) After checking in, I went down to the front desk to ask for another room on that floor. The desk person found another room across the hall & I moved into it. Based on previous stays I was surprised by this bump in the road but I liked the new room. The next morning I received a call from the asst. manager who apologized for the service failure- I said it was surprising but ok. He insisted that the check in should have been less stressful and treated me to a massage in the spa. I was impressed that the front desk person thought to tell the manager that we had some difficulty checking in and that he was so concerned about it. My children said, "What do you expect? It's the Greenbrier!" The massage was the best I have ever had and so relaxing. (I want to go back just to have another massage!)
We ate breakfast in the Main Dining Room each day- what a treat! We had dinner in the Main Dining Room 2 nights and Sam Sneads one night. All of the food was great. The night at Sam Sneads, one of my sons who had just turned 21 ordered a beer and was carded. The server saw that he had just had his birthday and she made him feel special the whole meal.
My children enjoyed many of the activities including shooting, off-road driving, bowling, going to Saint's practice and playing many games of shuffle board with us. My husband and I enjoyed the pool, taking long walks, and the fitness center. We thought that we might just see our children at meals but we all spent a lot of good quality time together- that was priceless!
The casino (which was new for us) was very nice and tastefully done. As with the rest of the hotel, the employees there were top notch.
As we were leaving to drive home, a doorman who we have seen for years remembered us. As he tucked us into our car with bottles of cold water for the trip he said, "We don't want you to go. We'll miss you. You're like family to us." That summed up how we feel at the Greenbrier. We have visited in the spring, summer, and winter- all seasons are special at the Greenbrier!

  • Stayed August 2014, traveled with family
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank DeDe B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert M, Manager at The Greenbrier, responded to this review, August 26, 2014
We are so happy to hear that The Greenbrier far exceeded your expectations! Thank you for all of the gracious compliments. For over 236 years The Greenbrier Resort has taken great pride in “ladies and gentlemen being served by ladies and gentlemen”. It is our sincere belief that our first priority at The Greenbrier – no matter one’s official duties – is to simply care about our guests and their enjoyment of the resort. We are so honored that you think of us as family, because we certainly feel the same way about each and every one of our guests. We look forward to welcoming you back soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Evans, Georgia, United States
Level Contributor
6 reviews
4 hotel reviews
5 of 5 bubbles Reviewed August 25, 2014

Visited The Greenbrier for the second time and loved it! We were given a complimentary upgrade and the accommodations were great. We did the Bunker Tour which I highly recommend as well as the Segways. Golf was great as usual and can't get enough of the wedge salad at Prime 44 West! The staff was very friendly and helpful. I cannot recommend a more beautiful place to stay.

Room Tip: Standard rooms are somewhat crowded and bathrooms are small. Go for the higher priced, larger rooms...
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  • Stayed August 2014, traveled as a couple
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
Thank Nancy W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert M, Manager at The Greenbrier, responded to this review, August 26, 2014
We are so happy to hear that you enjoyed your August visit to The Greenbrier. With an unparalleled range of amenities and activities, America's Resort is an ideal place for friends to get away for a few days. We must agree with you that The Greenbrier is a “beautiful place” to visit! We look forward to welcoming you back to The Greenbrier soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
baltimore md
Level Contributor
193 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
5 of 5 bubbles Reviewed August 24, 2014 via mobile

Always a great stay at the Greenbrier , we enjoy the Windsor Club at greenbrier
Private area for guest who stay there key access to get to the room and club lounge
Great place to relax and enjoy time with family or friends or other guest
With beverages there in lounge and assortment of food through out the day
Concierge and club attendants are great , check in is speedy
Enjoy prime 44 steak house and Forum Italian and Sam Snead's
Had friends bring there mother who turn 96 and as she was leaving she was so excited with all the great service and well wishes from all , she said she wants to return soon and to have her 100 birthday bash there

Stayed August 2014, traveled as a couple
Helpful?
Thank wmbrakeman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert M, Manager at The Greenbrier, responded to this review, August 26, 2014
Thank you for your kind review, we are glad to know that once again you enjoyed your visit to The Greenbrier. The Windsor Club is the most exclusive accommodation experience at America's Resort. The Greenbrier has taken the club level to extraordinary new heights. The Windsor Club is a deluxe collection of premier accommodations including the most outstanding service and amenities in our history. This club isn't for everyone. An entire wing of The Greenbrier is reserved solely for the enjoyment of our most selective guests. The Virginia Wing is where Windsor Club guests are served delicious hors d'oeuvre and decadent desserts fit for a king and queen, or Duke and Duchess, for that matter. A simple phone call provides Windsor Club guests access to a select Concierge Team trained to indulge your every whim throughout the day. We hope to welcome you back soon and would be honored to help host a 100th Birthday party!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed August 23, 2014

Needed updating. Tip included in the bill even for just 2 people. Grounds are beautiful as is the inside of lobby. Nice to come once but would not come back. Mani/pedi was just a soak and polish.tip was added to that bill also. Do not eat at Sam sneeds

  • Stayed August 2014, traveled as a couple
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Service
Helpful?
4 Thank Mae Beth Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert M, Vice President of Guest Relations at The Greenbrier, responded to this review, August 24, 2014
Thank you for your review. Unfortunately, the fact that you left feeling not overly impressed is disappointing to hear. Our commitment is to exceed the expectations of our guests and insure that we live up to our mission statement which is, “Our guests will experience world class service with personalized gracious interactions. At The Greenbrier, the good becomes “extraordinary” and the great becomes “spectacular;” where each guest anticipates their return to America’s Resort”. We apologize that for this visit we failed in our mission. We would be honored to have the opportunity to serve you as our guests in future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Greenbrier

Property: The Greenbrier
Address: 300 W Main St, White Sulphur Springs, WV 24986-2498
Location: United States > West Virginia > White Sulphur Springs
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in White Sulphur Springs
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — The Greenbrier 4.5*
Number of rooms: 710
Official Description (provided by the hotel):
Located amid the breathtaking Allegheny Mountains of West Virginia, The Greenbrier is a National Historic Landmark and an award-winning resort that has been welcoming guests since 1778. ... more   less 
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Also Known As:
The Greenbrier Hotel White Sulphur Springs
Greenbrier White Sulphur Springs
Greenbrier Resort White Sulphur Springs
Greenbrier Wv

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