My wife and I recently visited The Greenbrier for 5 days for our anniversary. All we can say is “WOW!” We have been fortunate enough to travel to and stay at some spectacular resorts/hotels around the world, and we can honestly say that The Greenbrier rates at the top of the list. From start to finish, everything was superb from the rooms to the grounds to the amenities. Probably the most amazing feature was the customer service (which we rated as an A+) ranging from the grounds crew to the hotel manager. Never have we experienced such amazing service and southern hospitality. Listed below are some of the highlights of the trip:
- Customer Service: all of the employees made a point of saying “Hello” or “How is your stay thus far” every single time we passed one of them. Additionally, we were treated to a number of extras (free glasses of champagne, cake, etc.) when we dinned since we were celebrating our anniversary.
- Activities: there are too many activities at the resort to list, but some of the “required” ones in my opinion are: free afternoon tea (suggestion: arrive a little late to avoid the 4:00 PM rush), golf (the Old White course is a must for any golfer), the spa, the free historical tours of both the inside and outside of the building, and falconry.
- Room: ours was spacious, light and updated. When making reservations, call and ask the staff for their recommendation.
- Dress Code: Yes, resort wear is encouraged/required throughout the resort, but jeans/shorts are OK until 7:00 PM or so. My wife and I found it refreshing that guests are asked to dress appropriately since the resort prides itself on offering southern hospitality (maybe we are biased since we mainly see shorts, t-shirts and flip-flops since we live in Florida).
- Tours: we were only able to take the bunker tour, but it was well worth the $35 (or so). Note: cameras and cell phones are not allowed, so leave them in your room.
- Flowers: the flowers both inside and outside are amazing. I’m still in awe as to how The Greenbrier can keep everything looking so amazing.
- Restaurants: Overall, I would say that the quality of food is good (but not great). We did have a few great meals, but the food is pricy and can be limited (for example, we wanted a made to order sandwich quickly before a tour one day, and we could not locate an establishment that could accommodate us in the short amount of time that we had). Hint: if you can only eat at 1 restaurant, then I would strongly suggest Prime 44. Everyone that we spoke with who visited often highly recommended it over all other restaurants on premises. I don’t think that you will be disappointed. By the way, I gave the "Breakfast" category 1 star as we did not eat breakfast at the resort. My rating obviously doesn't reflect my experience during breakfast. I wish that I could change it to "NA".
I would highly recommend visiting if you want to experience southern hospitality in an environment that takes you back to the early 1900’s. There are very few places that my wife and I agreed to re-visit as we like to have new experiences; however, The Greenbrier is a resort that we will return to in the near future.