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“Elegant” 5 of 5 stars
Review of The Greenbrier

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The Greenbrier
4.5 of 5 Resort   |   300 W Main St, White Sulphur Springs, WV 24986   |  
Hotel amenities
Certificate of Excellence
West Virginia
Level Contributor
41 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“Elegant”
5 of 5 stars Reviewed March 12, 2014

Staff were extremely friendly and helpful. So much history, the bunker tour, and the interior/exterior tours are a must. Amazing the little things you'll discover about the resort. We watched for special rates, which are usually available in the winter (slow) season. Cannot comment on food, as we ate meals off the grounds during our exploring of the area. Do take advantage of the evening movie theatre but don't forget to bring something to drink to wash down the popcorn. Casino is very nice, but i'm not lucky so didn't spend much time there. The indoor swimming pool is amazing, original tiled liner from the early 1900's.

  • Stayed March 2014, traveled as a couple
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank WVblast
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheGreenbrier, Manager at The Greenbrier, responded to this review, March 13, 2014
We are so glad that you enjoyed your recent trip to The Greenbrier and enjoyed your tour of The Bunker! The entire West Virginia Wing was originally added to the property in the late 1950s to conceal the simultaneous construction beneath it of The Bunker, a top secret U.S. government fallout shelter that is now open for tours for a small fee. The Greenbrier offers a variety of complimentary activities including nightly champagne toasts in the Casino Club and movies with popcorn in The Greenbrier Theatre, daily history tours and culinary demonstration as well as regularly scheduled workshops and mini-seminars. We look forward to welcoming you back to The Greenbrier soon!
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2,167 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (575)
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English first
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed March 12, 2014

Just returned from our visit to The Greenbrier for my husband's 70th birthday. Don't know where to begin with my compliments regarding the staff and the beautiful resort.
From the moment we arrived we were pampered like royalty. Champagne with check-in was a nice touch. Our rooms were beautifully decorated and felt very inviting. Our exploration of the hotel began with a stop at the Twelve Oaks Lounge. Compliments to our bartender, Fred. Our cocktails were delicious and he offered informative facts about the Greenbrier during our conversations with him.
We enjoyed dinner in the Main Dining Room. Seon,our server for the evening,was very attentive throughout our dinner.
Our bunker tour guide, Kate, was very knowledgeable of the bunker history. It is by chance that during our tour we had the privilege of meeting the Greenbrier's Interior Designer, Carleton Varney. What an unexpected surprise.
Enjoyed the first class casino each evening and the champagne toast at 10:00.
As native West Virginians, we are so proud to have such a first class resort located in our beautiful West Virginia hills. We will be back soon.
Please extend our thanks for exceptional service to Andy and Seon in the Main Dining Room, Fred and Joan in the Twelve Oaks Lounge, Reggie in the casino and Kate, our bunker tour guide. The Greenbrier should be very proud of your employees.
Thank you again for a wonderful visit

  • Stayed March 2014, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank jlw001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheGreenbrier, Manager at The Greenbrier, responded to this review, March 13, 2014
Thank you so much for recognizing our wonderful staff and the exceptional customer service and warm hospitality that they provide our guests. It is our belief that our first priority at The Greenbrier – no matter one’s official duties – is to sincerely care about our guests and their enjoyment of the resort. This is the essence of ladies and gentlemen serving ladies and gentlemen. Your kind words will be shared with every individual that you mentioned. We are so happy to hear that you were able to enjoy our iconic Main Dining Room (celebrating 100 years of continuous service); we hope that you make a visit to The Greenbrier an annual tradition!
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Burlington, NC
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
5 of 5 stars Reviewed March 12, 2014

Had a wonderful time with some dear friends! We took a ride in the sleigh with 2 precious horses, very cold but lots of fun.... You feel like you have gone back a few years when life was civilized and more simple.

  • Stayed January 2014, traveled with friends
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank KPBurlington
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheGreenbrier, Manager at The Greenbrier, responded to this review, March 13, 2014
We are so happy to hear that you enjoyed your recent stay at The Greenbrier. With an unparalleled range of amenities and activities, America's Resort is an ideal place for friends to get away for a few days. Thank you for reminding us that even in winter The Greenbrier is a “beautiful” place to visit. We look forward to welcoming you back to The Greenbrier soon!
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Level Contributor
27 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed March 12, 2014

After staying at resorts throughout the US, the Greenbrier is top of the list. Not only is it classic but the service, accommodations, restaurants and the casino are all five star! The rooms are beautifully anointed with classic designs and are spotless. The staff obviously are well trained and make every accommodation that are requested.
The casino, is smoke-free, spotless and just a small gem! The grounds are impeccable and every activity that you could ask for is available.

Room Tip: Ask for a deluxe corner room but all the rooms are great and have great views.
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  • Stayed January 2014, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Lolitac22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheGreenbrier, Manager at The Greenbrier, responded to this review, March 13, 2014
Thank you for taking the time to leave a review of your recent stay! The Greenbrier is proud of the unparalleled ranges of amenities and activities available for guests. With over 55+ activities ranging from falconry and fly-fishing to spa treatments and swimming, there is something for everyone to enjoy at The Greenbrier. For over a century the culinary staff of The Greenbrier has been serving world class cuisine and with over 10 different dining outlets we offer something for every taste. We look forward to your next visit!
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Laurel, Maryland
Level Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed March 11, 2014

I recently stayed at the Greenbrier with a girlfriend for a couple of days of relaxing and going to the spa. Our arrival was smooth and the front desk very accommodating to my request for two beds in the room. We were given a room on the West Virginia wing. The room was huge. We loved the walk-in closets. That evening we had a wonderful dinner at Prime 44. We did have a reservation and I would recommend making one as soon as you know you are going.

The next morning we headed over to the spa. We were greeted by the receptionist. I confirmed our services. I also mentioned we had a 10% discount based on a package I used when I booked the original appointment. The receptionist said she did not see the discount and was somewhat put off when I insisted that I had confirmed it when I booked the appointments. She finally did give us the discount. That left a slight bad taste in my mouth but let it go. It had snowed the night before so for the first 30 minutes we were the only ones there. My first treatment was wonderful. I had a bath, mud wrap and massage. The lady that did the treatment was very nice and did a great job. The next appointment was for a pedicure. My girlfriend also was booked at the same time for a pedicure. We had booked the Signature Spa Pedicure. About halfway through the pedicure I asked the when we were going to get our paraffin dips. I was told by our aesthetician that it was $10 extra to have that. I told her that it was in the description on the spa menu as included. She then told me they changed the treatment 4 days ago and it was not changed on the Internet. She told me I had gotten a foot masque instead. She had left the foot masque on my feet for about 60 seconds before washing it off. I told her I had I this treatment confirmed by email and also at the front desk and no one had mentioned that to me. She then told me again it would be $ 10 for the paraffin but she would go talk to the manager. When she came back she said the manager said no paraffin because I had already had gotten the masque and there was no time to do the paraffin. We could come back "later" and get it if we wanted. At that point I wanted to be done. We had already been charged 20% for the service charge before our service so I guess they figure it did not matter. We left the spa. There was no one at the front desk when we left to talk to about this.
We also had a bunker tour that afternoon. That was great. We learned so much and really enjoyed our tour guide and the tour. That evening we had dinner at The Forum. The food was really good. The service was very average. We had to ask for water numerous occasions. Our waitress was going to take the bread I said we were still eating it. She later came back and said - Can I take this now? It was not what I expect when I am already being charged 20%.
The next day we went to the Historic Slide show. That was really interesting. The historian was very engaging and interesting. He made a 1 hour show seem like 10 minutes.
All in all I would recommend going back but I would not go back to the spa. I thought they handled our pedicure appointments badly. We really liked the hotel and next time I hope to be able to explore the grounds if there is no snow!

  • Stayed March 2014, traveled with friends
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank 94Traveller64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheGreenbrier, Manager at The Greenbrier, responded to this review, March 13, 2014
Thank you for taking the time to let us know about your stay! We are so happy to hear that you were able to enjoy Prime 44 West (a fine dining steakhouse honoring NBA legend Jerry West). Unfortunately it was disheartening to read about the lapses in service at The Greenbrier Spa. It is our belief that our first priority at The Greenbrier – no matter one’s official duties – is to sincerely care about our guests and their enjoyment of the resort. This is the essence of ladies and gentlemen serving ladies and gentlemen. We apologize that we failed to remember this during your visit to The Greenbrier Spa. We do, however, look forward to serving you for years to come!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed March 11, 2014

I should preface this by saying I don't have celiac disease, just gluten intolerance, but I was pleased to find GF options in every dining venue (including Udi's bread in Carlton Cafe although it isn't mentioned on the menu), and even in the gourmet shop they have GF snacks. The rest of the resort is simply amazing, once you get used to the flowery decorations everywhere.

  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank forestglen2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheGreenbrier, Manager at The Greenbrier, responded to this review, March 13, 2014
Thank you so much for taking the time to leave a review. Thank you for pointing out that The Greenbrier is able to accommodate a variety of special diets including Vegetarian, Vegan and Gluten-Free. Also, our culinary team will be happy speak with any guest prior to arrival or during their stay to insure that we accommodate any dietary needs. We look forward to serving you for years to come!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charleston, West Virginia
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed March 7, 2014 via mobile

Great American Resort! It's like going back in time. From the classic decor to the beautiful WV mountains. My wife & kids love it. The restaurants are outstanding. The activities endless. We highly recommend Spring Row Cottages. They are close to the main resort but give you the feeling of home.

Whether its Summer & golfing or Winter & the lighting of the Christmas Tree, it's a place you & your family will remember...

Stayed December 2013, traveled with family
Helpful?
1 Thank ks10877
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheGreenbrier, Manager at The Greenbrier, responded to this review, March 8, 2014
Thank you for taking the time to leave a review of your December stay! The Greenbrier is proud of the unparalleled ranges of amenities and activities available for guests. With over 55+ activities ranging from falconry and fly-fishing to spa treatments and swimming, there is something for everyone to enjoy at The Greenbrier. We look forward to your next visit!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Greenbrier

Property: The Greenbrier
Address: 300 W Main St, White Sulphur Springs, WV 24986
Location: United States > West Virginia > White Sulphur Springs
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in White Sulphur Springs
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — The Greenbrier 4.5*
Number of rooms: 710
Official Description (provided by the hotel):
Located amid the breathtaking Allegheny Mountains of West Virginia, The Greenbrier is a National Historic Landmark and an award-winning resort that has been welcoming guests since 1778. ... more   less 
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Also Known As:
The Greenbrier Hotel White Sulphur Springs
Greenbrier White Sulphur Springs
Greenbrier Resort White Sulphur Springs
Greenbrier Wv

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