My wife and I spent last Sunday night at the Greenbrier. We arrived a little early (1pm) to find our room wasn't ready yet. No problem, we were early. The desk suggested we check in our bags at the bellman's stand, which we did and then walked around to do a little shopping. We were finally given our room keys at 4:15 and I promptly went over to inquire about my bags. The bellman asked my room number and said my things would be sent right up to my room. Great! We continued to walk around the hotel to explore and didn't go to our room until 5:45. No bags! I went back down to the bellman's stand and asked about them. The gentleman went into the storage room, found my bags, brought them out and handed them to me. No apology, no nothing!
We attempted to enjoy the afternoon tea and cookies which is really a joke. Two ladies parade out of the kitchen with four plates of miniature cookies and then run for their lives. People storm the table to grab as many tiny cookies as they can, only to have one plate at a time brought out to replenish. This entire "tradition" is a joke. The hotel has to know how many people will attend this afternoon event, yet they act like they are rationing the cookies. By all means, avoid this crazy event!
We then went outside to take the shuttle over to the Christmas shop. My wife was looking forward to this adventure as she loves Christmas decorations. We were about halfway there when the driver suddenly remembered the Christmas store had closed early the day for inventory. Really! On December 22nd you close the Christmas store early for inventory? This makes no sense to me. Why can't inventory be done before or after normal hours as to not take away from the guests?
My wife and I then went to JJ's lounge to enjoy happy hour and have a drink before dinner. When we arrived we were greeted by a waiter who gave us a large basket of popcorn. Unfortunately, the popcorn was burnt. We had our first round of drinks and ordered a second round, only to wait 10 minutes before I had to go the the bar and ask again for our refills. The waiter acted like he was surprised we wanted another round.
Dinner was good and the serve was good, but all of the food is overpriced. I don't mind paying these prices but the food should be exceptional, not just average.
We then attended the Christmas show which was billed as a $25.00 per person ticket. The show lasted for one hour and was amateurish at best. A couple of the singers were very good, but overall it wasn't worth the advertised price of $25.00.
So to recap, I enjoy visiting a 5 star resort more for the level of service that is expected. Unfortunately, the Greenbrier did not live up to that level. My wife and I have visited other 5 star resorts and this one missed the mark big time!
- Official Description (provided by the hotel):
- Located amid the breathtaking Allegheny Mountains of West Virginia, The Greenbrier is a National Historic Landmark and an award-winning resort that has been welcoming guests since 1778. ... more less
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- Also Known As:
- The Greenbrier Hotel White Sulphur Springs
- Greenbrier White Sulphur Springs
- Greenbrier Resort White Sulphur Springs
- Greenbrier Wv