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Reviewed October 6, 2013

My wife & I returned to the Greenbrier after 20 years and found that in some cases you actually can go back and relive happy experiences. I made reservations several months prior to our four day stay and the hotel's reservationists, John and Brenda, were extremely helpful. We reserved a beautiful "superior" room at the classic North Entrance. Every service we utilized, valet parking, room service, laundry/valet, and housekeeping was exceptional. There was even a van waiting at the Amtrak station when we arrived from Chicago. The grounds are beautifully maintained with striking floral beds. We especially enjoyed a horse drawn carriage ride and lunch in the Sam Snead restaurant overlooking the golf course down a beautiful mountain valley. There are many on grounds dining options, some of which I have reviewed. Terrific experience.

Date of stay: October 2013
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Thank MarkM386
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TheGreenbrier, Manager at The Greenbrier, responded to this reviewResponded October 18, 2013

We are so pleased to be able to welcome you back to The Greenbrier after 20 years! There have been many additions in recent years including the Casino Club (an elegant 103,000 square-foot venue), Prime 44 West (a fine dining steakhouse) and The Greenbrier Classic (a PGA TOUR FedEx Cup Event)! We hope that we have the opportunity to welcome you back yet again!

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Reviewed October 6, 2013 via mobile

I was anticipating that the Prime 44 dining would be the highlight of our Greenbrier dining experiences, but my wife and I were very disappointed. Our entrées were seriously over salted. Movie theater popcorn salty. The mushroom "enhancer" for my filet actually tasted like the lid had fallen off the salt shaker during preparation. The brussel sprouts that came with my wife's scallops were cooked to dry toughness. This quality is simply unacceptable at a restaurant of this caliber.

Date of stay: October 2013
Trip type: Traveled as a couple
1  Thank MarkM386
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed October 6, 2013

This is an amazing property! The room was very comfortable, the food extremely tasty with good portion size and the Bunker Tour was very interesting. We were lucky to capture a great group rate and found the prices to be reasonable for the most part with two exceptions. 1). The drinks in the casino were about 25-30% higher than elsewhere in the resort (same brands). 2). Every service included an automatic 20% (22% for groups) tip charge. I don't really have a problem with the automatic tip EXCEPT the service, for the most part, was poor - no reason to provide good service when your tip is guaranteed! I would definitely visit again but will wait for another group rate to do so.

Date of stay: September 2013
Trip type: Traveled with friends
1  Thank DaddioDon
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TheGreenbrier, Manager at The Greenbrier, responded to this reviewResponded October 18, 2013

We appreciate you taking the time to let us know about your recent visit. As you mentioned, The Greenbrier does have an automatic 20% gratuity for food service as advertised on our website and menus. However, we are incredibly disappointed to hear that the service you received did not live up to your (or our) expectations. We will make sure that our food & beverage department is made aware of your comments so that we can provide exceptional service during your next visit.

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Reviewed October 5, 2013

I spent 3 nights at the Greenbrier on a business trip with customers. So my comments do not include value for what we got because I did not personally pay for anything. And I do not know what we were charged other than for the room. My room was large and very nice. Everything worked well and my bed was comfortable. The staff were all very friendly and helpful. I played golf all three days and the courses were very nice, but probably too expensive if I had to pay for it myself. We ate all meals at the Greenbrier in restaurants and private rooms. The food was especially good for group meals, which can be just OK even at nice places. And the food choices were varied with good preparation. There are many choices of restaurants and private rooms for meals and meetings. There are also many thiings to do here in addition to golf. Our people did off road adventures, fishing, shooting, and other activities. The feedback from our customers was it was an excellent place to stay, eat, and enjoy activities.
The area was relaxing and the grounds were beautiful. I did notice what some other people have noted that the average age of people at the hotel is quite high. There were not many younger people there. But for a business meeting it did not matter who else was there and I think we all very much enjoyed it.

Date of stay: October 2013
  • Trip type: Traveled on business
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Jim_atl
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TheGreenbrier, Manager at The Greenbrier, responded to this reviewResponded October 18, 2013

We are so glad to hear that you had such a wonderful business trip with customers! The Greenbrier is proud to offers both leisure and business guests a full range of activities on our 10,000-acre playground. In addition to golf, our 55+ activities range from falconry and horseback riding to kayaking and off-road driving. We look forward to seeing you on your next business trip!

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Reviewed October 5, 2013

I have always wanted to go to the Greenbrier as it was a resort my parents visited many times and loved. I can understand the reason as my husband and I felt like we were transported to the 1950s the minute we walked into the grand lobby. The first thing that hits you is the overly bright red and emerald green carpet at the front door. I felt like Dorothy in the Wizard of Oz who needed sunglasses upon entering Emerald City.

The entire hotel is full of Dorothy Draper's original colors, chintz flowers and color abounds. I love flowers and color but still thought it was too much. But, once you get used to it, this becomes part of the charm and experience of staying at the Greenbrier. The gorgeous Main Dining Room with its fabulous chandeliers (we were told there are 82 chandeliers in the hotel including one used in the movie "Gone With The Wind") and the large- scaled lobbies lull you back to a time of grand hotels and gracious living when women dressed for dinner and men wore jackets and tie. This is a lot of fun for a few days.

We stayed in a Paradise Row cottage and really enjoyed it. It was large and very colorful with bright red (seemed new) carpeting. The bathrooms were not new but kept up nicely. Most importantly, the housekeeping was wonderful, and the linens and towels were all top quality as used in the finest hotels.

We dined at Prime 44 and I had the best lamb chops ever but the food here is ridiculously expensive. We preferred the Main Dining Room where we ate dinner twice. They have a trio playing music on the weekends and a small dance floor and that adds to the lovely ambiance of the room. We had 2 wonderful dinners, still expensive, but not as high as Prime 44 and the food here was also delicious. Buffet breakfasts in the MDR are a treat and at $ 27 a person, real value, for the amount of choices and the fact that you can eat as much as you want. You can also order off the menu a la carte if you prefer.

We played golf twice, once on The Meadows and once on The Old White which is more challenging but both courses are beautiful.

There is such a sense of history and one evening after dinner we just walked through some of the lobby hallways and marveled at the pictures of guests ranging from the Duke and Duchess of Windsor to Debbie Reynolds and Eddie Fisher on their honeymoon. There is a group that entertains in the evening in the lobby living room with Broadway show tunes (no cost) or you can go to the elegant casino and gamble with a very well-dressed crowd where all men are required to be in Jackets and many wore ties, and women are well-dressed. This is not your typical Las Vegas casino crowd.

The grounds are magnificent and overwhelmingly beautiful landscaping and 150 year old trees abound on 10,000 acres. Walking there is a joy.

We had a most relaxing 3 nights and although a long drive from New Jersey, we will return again some day.

Date of stay: September 2013
  • Trip type: Traveled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
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Thank discerningNJ
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TheGreenbrier, Manager at The Greenbrier, responded to this reviewResponded October 18, 2013

Thank you for your in-depth review of your visit. As you mention, Dorothy Draper's legendary style of vibrant colors, floral patterns and bold contrasts is on display around every corner. In addition to her original custom-designed crystal chandeliers in the Main Dining Room, an impressive 600-pound chandelier from "Gone With The Wind" hangs in the Lobby Bar. We look forward to your next visit!

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