The spouse and I stayed at the Greenbrier in August, 2013, as the third leg of a 12-day vacation, culminating at the Greenbrier as a combination of vacation/convention. We were underwhelmed and have no plans to return.
I won't even comment on the decor, as that is a matter of taste. (we thought it rather garish, but I digress...) The room itself and closet were spacious and well appointed. The mattress on our bed, however, was wonderful. Deliciously soft while giving good support to my bad back. Kudos to the mattress!
The walls are thin. We had early morning tee times, and had lights out by 10:00 p.m. each night. The final two nights, we could hear our next-door neighbors talking and laughing after they returned to their room around 11:30 p.m. or midnight. Thank goodness they were not honeymooners.
On the other side of the room, the neighbors ran a tub bath. The noise was so loud we thought a pipe had burst in our own bathroom. Thin walls.
I took issue with the bathroom in our room. The good news is that it was humongous. There is a narrow glass shelf mounted on the wall, above the sink, that gives only space for one basic Dopp kit. There was not hook, anywhere, not even on the back of the bathroom door, on which to hang the second toiletries kit/bag. Really, for a place that is Having a nice stand with small shelves would have really added to it, giving us a convenience that was sorely lacking. As it was, the second toiletries bag had to be hung on a towel bar, across the room from the sink. Not convenient, at all. There is a small cubicle with shelves in the bathroom, but it is five feet off the floor and on the wall behind the toilet; not convenient, for fear something could bet dropped or knocked off into the toilet. Ugh...
On a positive note, the in-room air-conditioning unit did not smell musty moldy. This is a plus. Most older Southern hotels we stayed at, on this trip, had musty moldy A/C units. The one at our Greenbrier room did not. Very pleasant surprise. Well done, Greenbrier!
The shops inside the hotel are all very nice. Prices are not any higher than one would find elsewhere for the same merchandise. That was a very nice surprise.
Food was average. Their world famous chicken salad tasted very bland ("cardboard" came to mind) to me and is not worth the price. Be aware that no matter where you go "on campus", there is a 20% gratuity added to your bill, even if you order over a counter. We were hit up for this at the Cafe Carleton. We regularly tip 20% for good table wait-service, but 20% added in when food is ordered at a counter simply rubbed us the wrong way. For that reason, we avoided the breakfast buffet and ate at a local McDonald's, a few miles down the road, on our way home.
The golf courses are nice and challenging. The Old White has had a bit of a makeover now that it is on the PGA Tour, thus rendering it more challenging than it was pre-makeover. The makeover itself mostly consists of random mounds of soil with tall, wispy grass growing on them. It gave me the impression of a parkland golf course trying to be a links course. Visually, it was not aesthetically pleasing to my eye. Some greens and bunkers have been redone to make it more challenging, too. My better half enjoyed playing the Old White, while I enjoyed saving $400 ($350 greens fee + $20 caddie fee + caddie tip) and watching.
All employees encountered were very polite, friendly, and helpful.
We did not enter the casino, so cannot comment on it.
We took a tour of The Bunker and highly recommend it.
- Official Description (provided by the hotel):
- Located amid the breathtaking Allegheny Mountains of West Virginia, The Greenbrier is a National Historic Landmark and an award-winning resort that has been welcoming guests since 1778. ... more less
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- Also Known As:
- The Greenbrier Hotel White Sulphur Springs
- Greenbrier White Sulphur Springs
- Greenbrier Resort White Sulphur Springs
- Greenbrier Wv