Not at all pleased with your staff working the 800 number. My husband and I both called Tuesday evening 12/4/12 and an "Ashley" answered the phone on both of our tries at calling to book a room. Ashley was extremely rude, unprofessional, and told both of us there weren't any rooms available for the entire weekend. I had other questions for her that she did not answer, and proceeded to hang up on me! My husband tried calling again this morning and got a very nice gentleman this time, and needless to say....we got our room booked. Why did this Ashley person lie to us both saying the hotel was booked when it wasn't at all?? I think you need to screen your employees a little better or something. HOW RUDE!!!
- Official Description (provided by the hotel):
- There's no better place for non-stop gaming action than Wheeling Island Hotel-Casino-Racetrack in West Virginia. Equipped with the best in slots, table games, world class hotel accommodations and live entertainment, Wheeling Island helps you get away and beat the odds. So, plan your getaway at Wheeling Island today. Your greatest gaming adventure awaits you! ... more less
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