Although the food here is decent, the atmosphere is dark and depressing and the service borders on abusive.
Our evening started with a 10-minute wait before our waiter (we’ll call him Chuckles) reluctantly greeted us. When Chuckles brought us our drinks, my mother requested a glass for her beer and you would have thought she asked for a kidney. Then, after taking our food order, my daughter asked for more chips and salsa. We weren’t sure if Chuckles heard because he just stomped off. From then on, all our food/drinks were delivered as if he was throwing grenades at our table, then fleeing the scene.
My daughter and I got our meals rather quickly (served by someone else) but my mom had to wait an additional 15 minutes for her meal. Fifteen minutes to pour soup into a bowl? When she finally did get her soup, Chuckles slammed down the bowl and threw crackers in her direction. Who throws crackers at a 67-year-old?
We couldn’t wait to leave. Unfortunately, we would have to wait because Chuckles was busy complaining to the locals at the next table (Ah, yes, if you’re a local, Chuckles is much nicer to you) about how his fellow co-workers went home and stuck him as the only closer.
Why an owner would employ such a person, who clearly despises his job and many of the people he comes in contact with, is completely beyond me. Ye Old Alpha clearly isn’t concerned about customer service.
The next night we ate at Greco’s Italian Food: Pleasant atmosphere, good food and friendly staff – what a concept.
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