I booked two nights to celebrate our 29th anniversary. We arrived at 5:30 PM on Dec 13 and the place was empty. There was one younger woman waiting around the entrance that showed us to our room, and informed us we were the only "guests". She told us breakfast was in the morning--and you go down the hall, take a left...we asked to be shown where we needed to be instead of verbal directions.
She accommodated and walked us down to the area. We asked for a tour of the place and she stated that "Chad" would do that as he was the manager. So Chad showed up and I asked him if he would show us around--he said No, but would do it the following day. I asked Chad if there were any "munchies" laid out in the evenings and could we get a glass a wine later--No they didn't provide munchies and No to the wine as they weren't going to open up the bar; he did state that we could get a glass of wine the following evening but only after their holiday party was over. At this point it was clear being an Aspen Manor guest was inconveniencing them. Chad said to fill in the form for our breakfast selection and it would be ready at 8:00 AM; we did and headed to our room--#1. It's also interesting to note that there is no staff anywhere the remainder of the evening.
The room was average size, oddly configured but the bathroom was updated. There is an electric fireplace that acts as a TV stand and was pleasant to look at, but you have to stand right in front of it to see it; the TV faces the bed and you have to be in the bed to actually watch it; there is only one chair in the entire room which means one of us had to sit on the bed while we sat an chatted. The chair was a massage chair and that was nice. There was a dead bug in one of the bathroom guest glasses which tells me their quality in preparing rooms for guests is lacking. The bed was not very comfortable. Also--at 1:39 AM some woman with a young child walked down the hallway loudly stating to the child--"let's find Chad, let's find Chad".
The next morning we got ready and headed to the breakfast room; again--there was no one around. We waited 20 minutes then called Chad at the number on the business card. Chad answered and stated his cook would be coming in. 20 minutes later a young gentleman rolls in as if he just woke up--which we found out he just did! Apparently he was not informed that guests were staying here and would want breakfast. He apologized and started finding the ingredients and cooking. I ordered a Western omelette and my spouse ordered scrambled eggs, sausage and a biscuit. My omelette ended up having turkey, bacon and cheese and no onion, green peppers, etc that is in a Western but it was very tasty. The scrambled eggs were dry, the sausage overlooked and the cook said they didn't have any biscuits so he brought an un-buttered piece of toast as a substitute.
It was clear that the Aspen Manor was not a guest-friendly place, and I called Chad back to inform him were checking out after breakfast; he stated he was off the property but would would call-in another manager. When we were ready to checkout I again could not find any employee at the desk or walking around. I headed back to the place we ate assuming the cook may still be around and heard a man's voice in another room so headed that way. I found a gentleman in an enclosed room smoking a cigarette talking on a cell phone; assuming that was the "manager" I knocked on the door and asked about checking out. He said "yea, we'll change you one night so you're free to leave."
Now considering the lack of attention to detail the employees have demonstrated to this point I assume the final billing will likely be incorrect and have to be contested--but we'll see. Was my experience unique? I would argue that being the only guest should have ensured a wonderful stay-but clearly it was a disaster. We never felt welcome, the place is not inviting and we left feeling we inconvenienced Aspen Manor by wanting to spend an anniversary weekend at their place.
This is not a place to go if you have reasonable expectations of a Bed and Breakfast; probably would be OK for a Frat party.
- Official Description (provided by the hotel):
- About the ManorOriginally known as Vancroft, this architectural achievement was designed by Alden & Harlow, the legendary architects to the affluent elite. Built in 1901 the Manor is situated on a private 600-acre nature preserve overlooking the Ohio River. Guests have access to the grounds for hiking, bird- watching, cross-county skiing or private catered events. Nearby activities—theatre, biking trails, music, golf, fishing, horseback riding, museums, casinos and shopping—are short distances from our resort.AccommodationsSeven B&B Rooms with in-suite shower/bathSix Premium Economy Rooms with European style bathing facilitiesSixteen Economy Rooms with European style bathing facilitiesEvent FacilitiesWith Six different locations on property to host your Event, Aspen Manor can accommodate up to 175 guests inside and an unlimited number of guests in a tented outside venue on the grounds!Where We AreLocated in the panhandle of West Virginia, in the town of Wellsburg, one block east of WV State Highway Route 2. Aspen Manor is 44 miles SW of Pittsburgh, 10 miles south of Weirton. Pittsburgh International Airport, as well as the Amtrak Station and Greyhound Bus line, is less than an hour's drive away. ... more less
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