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“Lacking customer service”

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Holiday Inn Express Hotel & Suites WHEELING
Ranked #5 of 8 Hotels in Triadelphia
Certificate of Excellence
Bangkok, Thailand
Level Contributor
46 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
“Lacking customer service”
Reviewed July 20, 2013

Stayed at 5 holiday inn properties this trip, this was the worst.
Called and asked for a wine corkscrew, woman replied a customer had taken it a week ago so they didn't have one. She recommended I go out to buy one. I explained that i had my ankle in a cast so didn't want to go out. She couldn't help. I called back, same woman answered, I asked for manager, which was the same woman. I asked again, and she replied; "Honey, I told you I couldn't get it before!". I HATE being called honey by anyone but the wife! No wine for me that night!

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Frankv42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites WHEELING, responded to this review, August 6, 2013
Dear Frankv42,

Thank you for taking the time to write your review following your recent stay. It is our goal to consistently provide superior service and accommodations at our hotel and your comments regarding the service are very much appreciated. Please be assured that all comments are acted upon and used to improve the products and service we provide to our guests.

Once again, thank you for your time and staying with us.

Sincerely,

Connie D
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

91 reviews from our community

Traveler rating
    53
    24
    7
    3
    4
See reviews for
36
25
1
13
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • Any
English first
LaGrange
Level Contributor
27 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed July 14, 2013

This hotel was a little pricey, but the room was really nice. Staff was very friendly and shared ideas of restaurants in the area to eat. Loved the pool!!! Thought it was neat that the pool had handicap access. I have never seen that at a hotel. Close to many restaurants and Cabela's if you are interested in this place.
We were passing through, would have liked to take the hotel with us for the rest of the trip.
I would highly recommend and would stay here again!!!

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Deborah S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denver, Colorado
Level Contributor
27 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed July 14, 2013

This was an outstanding respite on our long road trip to visit family. We had decided not to stay at another property, and instead gave it a try. It was more than we planned to spend, but worth it. The staff was welcoming, the pool perfect for our grandson, and the breakfast a notch above the usual. The linens were wonderfully soft and unscented, the room beautiful, clean and nicely dark at night.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Terri W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 27, 2013

Very nice rooms, good location, Dawn the desk clerk was very efficient & pleasant. I would recommend this place to anyone. The best by far on this trip. Quiet rooms, very spacious, no loud traffic . Clean , nicely laid out .

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ahr4570
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
West Middlesex, Pennsylvania
Level Contributor
206 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
Reviewed June 12, 2013 via mobile

A little pricey but a nice, clean hotel. Staff was friendly and our king room was fully appointed and large. Didn't use pool,spa,or exercise facilities but all looked very nice. BTW my up to date Garmin GPS doesn't know about this hotel nor it's address.

Stayed June 2013, traveled as a couple
Helpful?
Thank Joehadenough
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ripley, WV
Level Contributor
56 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
Reviewed June 4, 2013

I travel through Wheeling a great deal business, pleasure, etc. Most hotels are difficult to get to, over priced, or disgusting. This hotel is in a prime location--near Cabela's and all the shopping and dining with it, but on the other side of the interstate so that you're not overwhelmed with the traffic. The hotel is new, clean, and spacious. People were friendly and breakfast was actually good. Really should be a higher star rating--and I'm pretty hard to please! This will be my new go-to hotel for Wheeling!

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank wvfamily2005
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Okc, Ok
Level Contributor
116 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed May 29, 2013

This hotel is pretty new and the rooms were very nice. The staff was helpful and nice. There were a couple of things which we didn't like. First the hotel seems to have a lot of workers in the area staying here. This isn't bad, but it did make for a lot of noise with them coming and going. So if you are a light sleeper be aware. The staff provided good choices to eat. The other thing, for the first time ever at a Holiday Inn, the cinnamon rolls seemed old and firm. The other food items were good, so maybe they just got a bad batch.

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DandVOKC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites WHEELING

Property: Holiday Inn Express Hotel & Suites WHEELING
Address: 45 Wayfarer Dr, Triadelphia, WV 26059-4744
Phone Number:
Location: United States > West Virginia > Triadelphia
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 8 Hotels in Triadelphia
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites WHEELING 2.5*
Number of rooms: 87
Official Description (provided by the hotel):
The Holiday Inn Express & Suites Wheeling has all the amenities you have come to expect from the Holiday Inn Express brand plus a well-trained and courteous staff to make your time away from home feel like home. Whether you are traveling for business or leisure you will be able to relax or get down to business in our extra quiet rooms which are complimented by the Holiday Inns Simply Smart Bedding Collection sure to provide a great nights sleep. Our rooms are equipped with refrigerators and microwaves for added convenience. Our rooms also have a work desk so our guest can conduct their business and 37" flat screen TVs if you just want to relax. We offer free high speed Internet access throughout the hotel so you will never have to worry about missing something important. You can finish your evening with a refreshing dip in our indoor heated pool or relax in our hot tub after working out in our fitness center. Don't forget to start your day off right with our complimentary Express Start Breakfast which includes our signature cinnamon rolls and pancake machine. ... more   less 
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