We reserved a room on 7-7-12 and the reservationist took my name and quickly tried to end the conversation. I requested a confirmation # to ensure that we had a room since they did not request a credit card number to secure my room. Upon arrival to Sutton, WV, we went directly to a reunion, however we called the hotel to inform them that we would not check-in until 10PM. The reservationist (Molly) said no problem. When arriving to the hotel, Molly told us that she was ordered to give up our room by the GM. Because of severe storms that passed through the area earlier in the week, no other rooms were available. Molly said she could give us the last room, which was a suite but had to charge us $250.00. My original room was $130, which they gave away at no fault of my own. My wife and I and our 2 young boys were turned away because there were no rooms except one at $250, we were forced to leave and drive through the night to our home (4 states away) because there were not any rooms available throughout the state of WV. We felt as if the DAYS HOTEL was trying to extort more money out of us because of the late hour and they knew that there were no other hotels available in the area. Additionally, it was my wife's birthday, so, what an awful experience. So much for southern hospitality! I will never stay at a low class hotel such as this ever again. Normally, I stay at a Marriott or Sheraton hotel, but there aren't any in the particular area of WV.
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- Also Known As:
- Days Inn Sutton
- Days Inn Flatwoods Wv