I booked my room based on reviews here. I love Best Westerns and I also stay at Four Seasons, so I know quality. I booked 3 weeks in advance for a non-smoking room and received what they called a non-smoking room. It is a room that has been heavily smoked in, but "people are not supposed to". The carpet has massive stains and the room has been sprayed to mask another odor. Staff was apologetic but said they were helpless as they are alwasy booked up. I would not want to walk on the floor in my socks.
By the way, I'm a Harley rider, former U.S. Marine but there is no excuse for this place not to undergo remodleing. Stay away until they do.
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