I don't know what is is about chain steakhouses in this area but none of them can cook a steak. This one is no different.
Medium comes out rare. Medium well comes out medium rare.
I go to a restaurant to enjoy a meal, not to have to send my food back because it is undercooked.
A restaurant the calls itself a "steakhouse" should be able to cook a steak. There's no excuse for this.
Note to management: Train your cooks. Redecorating isn't going to get you more customers. Cooking their orders right will.