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Expedition Station
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Reviewed January 26, 2011

The staff can be REALLY friendly, but not too helpful. At the front desk, we asked where the gear locker room was and their simple answer was "at Expedition Station". Of course, once you get there, there are no signs or maps that indicate that the locker room was on the 1st floor.
We asked for extra pillows and a comforter in the morning, and we got it the NEXT morning.
Now, the mattresses: if you are tired after a great snowboarding/skiing day, dont expect to come back to sleep on a nice bed. Not only they are 2 or 3 inches thick, but you will also feel every single spring of the mattress.
We all left the ski resort in pain, but not because of the snowboarding but because of the HORRIBLE beds.

Stayed: January 2011, traveled with friends
3  Thank Daisy_Candy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 21, 2009

Do not stay at the expedition station at snowshoe as their employee's steal items out of your room. I just left there after a weekend of staying there and the last night i come back to my room to find out my dolce & gabbana prescription glasses stolen out of my room. I called the front desk and they said there is nothing they can do. What a horrible customer service. I will never go there again.

  • Stayed: December 2009, traveled with friends
    • Value
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4  Thank BurtonLove
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 20, 2009

Liked:

Awesome mid-week package deal on lodging for military (discounted lodging + free skiing). You can upgrade from this package, which is at their lowest grade lodging, to get into better lodging, such as Expedition Station, you just need to call and talk to an operator to get the quote. Even after the additional cost to upgrade we got a fantastic deal.

Staff friendly / good attitude – and this was consistent in every location throughout resort

Good terrain / ski slopes, including longer runs

Fair-to-Good snow conditions while we were there

Mini-kitchenette in condo. It included a microwave, sink, and small fridge (probably only good for fridge and not freezer items).

Flat screen TV

The rooms are very utilitarian and space saving in design… everything has two purposes – the shelf by the window hides storage space, and the couch ottomans hide extra bed linens, and a small table folds up for additional room space or down for a meal.

Consistency between rooms in décor and features – The building was “built” as a modular structure – I heard stories from the staff about watching a crane drop each room in place, one by one, on top of each other, fully assembled. I believe all rooms are very similar, so we didn’t take any pictures of the inside the room, but a representative photo is available at their web site: http://www.snowshoemtn.com/lodging/village-central/ExpeditionStation/index.htm (There are a few personal touches made by individual condo owners, but you can pretty much bet on your room looking like what you see in the photo).

There was a small exercise room located in the Expedition Station building. If I remember right there was a treadmill, elliptical, and bike, and perhaps one or two other items. (If you want access to an exercise room at Snowshoe, you need to book a lodging property that has it since your room key won’t get you into a different lodging facility and there is no shared fitness facility for the whole resort.)

Split Rock Pools (available for free when you book directly through resort, but not when booking through third party) was pretty neat. There are a couple hot tubs and you can literally sit in the hot tub while it snows on you. You can also swim between the indoor and outdoor pool sections.


Didn’t like:

From the D.C. area it is a five hour drive, and the last THREE HOURS of our drive were on winding mountain roads which are not necessarily cleared of snow throughout the winter.

Only Queen size beds in Expedition Station, no King size beds

Wind is a concern because Snowshoe is an “upside down mountain.” At most resorts, the lodge is located at the base of the mountain and lifts take people to the top to ski down. But at Snowshoe, the main road people drive in on is on the top of the mountain, and people ski downhill and then use the lift to get back up to their lodges. The disadvantage to an upside-down mountain is that there is no windbreak around the lodge since it's on top of the mountain. Plus, there were no protected walkways between buildings.

No food delivery or room service available – have to go out in the wind for food

There was no natural snow when we arrived (5 Jan 09) and so the cross country skiing and extended backcountry snowmobiling and snowshoe tours were not available. I get the impression this is often the case. Of course, the ski slopes were still open since they have snowmaking on those.

One evening around 5 p.m. the wireless internet connection went out just as the IT department went home for the day (according to the front desk) and we had to wait until the next day to get internet access.

Staff not always knowledgeable (examples: prices for activities varied according to who you asked, hours of resort facilities not accurately given, check out procedures not accurate)

Their web site is not the easiest to navigate if you want to do side-by-side comparison of different lodging properties that you are considering. You’ll get better information by calling, but even the knowledge of the staff varies according to who you talk to. As an example, some properties list an exercise room, but on the web site, Expedition Station is not listed as having an exercise room. I asked about this on the phone and they didn’t know either. But when we arrived there was an exercise room in the building.

Ski locker was smelly from mildewing moisture and after it snowed the door was packed shut by snow… so you had to walk around to the other part of the building to get out, lessening the convenience of the ski locker and ski-in/ski-out lodging location

Prohibition on bringing skis or snowboards into room. If moisture damage to carpet is the issue why can’t they just fine people who actually leave wet carpet? Then we could take precautions and still put our skis somewhere convenient. And surely this isn’t about the hallways getting wet, since I saw tons of people bringing in their equipment and propping it up against the doorframes to their rooms.

We couldn’t find anywhere that would serve a simple ice cream sundae… the pizza place’s ice cream machine was broke and the only other options were going to the convenience stores and buying freezer case items.

Conclusion:

Overall, I’d say most of my negative comments are pretty minor and I share them not neccessarily as complaints but rather so that future travelers can be aware of what to expect. Personally, I would like to return to Snowshoe again, but the main hesitation for me is that it was a nightmare drive to make. So, I would recommend Snowshoe to anyone who either has an easier drive or who doesn’t mind slow mountain driving.

  • Stayed: January 2009, traveled as a couple
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4  Thank PrincessBrooke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 5, 2008

My girlfriends and I booked a stay at Expedition Station, which is located in the Village Center. We had a junior studio condo. The room was really nice and clean. It is decorated in a contemporary style. The views from our condo on the 3rd floor were amazing. The bottom floor of our hotel had a rental shop, which was nice. It is also an excellent location. You can literally walk out the door and ski or go to any of the restaurants/shops. I really had my doubts at first. Snowshoe is about a 5 hour drive and it took us over 8 hours to get there. We made great time until we started going up the mountain. There was a snowstorm that hit and traffic was not moving. We went 20 miles in 3 hours! Lucky for us, we were in a 4 wheel drive, as we passed several cars that had to wait until morning to make it up the hill. This was our first trip here, so we really didn't know where to go once we made it to the resort and the wind was blowing so hard that we could not see any signs. However, after that first impression, we ended up having a really nice time and cannot wait until next year to return!

  • Stayed: February 2008, traveled with friends
    • Value
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    • Check in / front desk
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    • Service
1  Thank angiemarie55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 22, 2016 via mobile
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Stayed: January 2016, traveled with family
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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