Attended a family reunion and as this hotel was very confident to the reunion site, my way wife and I chose to stay there. We had stayed there several years ago and expected the same good experience as we'd had earlier. However, disappointingly, it was not to be. The room, while clean and comfortable seemed...well, a little shabby. Not decrepit but just not as it had seemed before. For instance, the coverlet on the bed was "pilled" and felt like it needed to be replaced. As I said, not really bad but not what we'd expected.
We arrived at the reunion at midday and at four p.m. (check-in time), we drove to the hotel. Our reception was courteous and efficient but seemed a little perfunctory although I must say, the staff did comply with my request for a first floor room and we really did appreciate what they did for us. After ding off our bags in our room, we immediately returned to the reunion and did not return to the room until late that evening. That's when we found an unpleasant sunrise awaiting us; the toilet was clogged and would not flush. Called the front desk at once and was told no one from maintenance was there but they could bring us a plunger! Okay, I know how to use one and some minutes later, said plus get was delivered and the problem was solved. By me. Admittedly, not a big deal but certainly not something you expect or want to find in a nice hotel.
And neither was the other "surprise" we discovered the next morning. Needing that first cup of coffee, we more than a little put off when we found a used coffee pod in our coffee pot. Evidently, it
had been used by a prior customer and the pot had not been checked and cleaned out. Again, not a really big deal and certainly not enough to raise a fuss about. Still though, it was a more than a little disconcerting and will remain I'm our memories should we ever again need a hotel room in that area.
Would we recommend this hotel? Yes but would add, make sure the toilet works.
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- Also Known As:
- Clarion Hotel And Conference Center
- Clarion Hotel Shepherdstown
- Clarion Shepherdstown
- Shepherdstown Clarion