When we checked into the hotel room, only one of the beds had pillows. We went to the front desk and they gave us one from their supplies. We assumed the next morning the housekeeping staff would realize we lacked the proper number of pillows and provide the additional one - but they did not.
The wireless internet connect was horrible. When able to connect, the speed was extremely slow and often times it the connection would completely stop. This was reported to the front desk twice. First time she offered to reset the server - with no improvement - and the second time the clerk said that it was a common problem and that was the best they could do. Fortunately we didn't need the connection for work or we would have had to change hotels.
The staff was VERY friendly and nice. When I first checked in (on a Thursday) the front desk clerk asked about our stay and we mentioned we were in the area for graduation. She inquired why we weren't staying Friday and Saturday. I informed her that when we made reservations, there were no rooms available for the subsequent days. She checked for available rooms and was able to extend our stay at your hotel - additionally, she offered to cancel our reservations at the other hotel.
The condition of room seemed worn out and dated. I expected better/nicer accommodations for a Clarion Hotel.
Several times while walking through the lobby it was messy. Empty coffee cups, glasses and plates scatted around on the tables.
On a very positive note, I inadvertently left a binder in the room and was able to contact housekeeping and they are in the process of sending it back to me. I am very appreciative for their assistance.
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- Also Known As:
- Clarion Hotel And Conference Center
- Clarion Hotel Shepherdstown
- Clarion Shepherdstown
- Shepherdstown Clarion