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Reviews (267)
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Reviewed July 11, 2012

Stayed here for a couple weeks on business in the area. Will try to avoid going forward.

The rooms were overall dirty. Shower curtains with dingy brown stains, vents coated in thick black dust, musty smell, etc. It wasn't the most comfortable stay. if there were a handful of visible problems I'm sure there are more I don't see.

Also coming for business I was shocked at the lack of internet connectivity. There was no high-speed ethernet available - in fact, the rooms had "modem" connections on the desks. Modems... What decade is this? Then the "free wifi" didn't work over half the time and the other half it was a 1-bar connection which disconnected constantly. Over one day it just straight-up wouldn't connect for anyone in my group. When we asked the front desk they replied "I'm not authorized to reset the internet. I could with more complaints." Poor customer service. We had different people complain to eventually hit the arbitrary amount to have the staff reset it. It then went back to its choppy 1-bar glory.

Overall, between the dirty rooms and outdated amenities I'd avoid this location if given a choice.

  • Stayed: June 2012, traveled on business
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4  Thank CaptAdventure
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 1, 2012

We stayed here for a HS reunion held in the hotel. The location is great if you are visiting the University or the town. The hoter is clean but dated. The room was a typical hotel room. The day we checked in the temp. was near 100. The AC was off in the room when we entered. The wall unit was EXTREMELY loud. Very annoying! The fridge and microwave were unplugged. The ironing board would not close. Bathroom was clean. Average place to stay.

Stayed: July 2012
Thank Rodvalente
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 27, 2012

Don’t bring you kids to the pool. This a no toy or splash zone, cause people should be able to use computer, phone and book or other water sensitive equipment, next to the pool without getting it wet. The 2 restaurant at Clarion is not recommended to use. The “Tuscany Grille food” taste like the food come from a jar and “Rumsey Taverns” served me “fresh” dry microwave spareribs. Cold outside and inside hot. It was grilled, but not the same day as served. Rooms are nice and clean.

  • Stayed: June 2012, traveled with family
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3  Thank j l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 30, 2012

This was a basic hotel that was chosen because of its location and the fact that it had handicapped rooms. I use an electric scooter to get around so this is always a factor. The rooms were small and charmless - more like a dorm room. It was also very dark. The bathroom was quite large and the shower was great. There was a sink basin with no shelf space anywhere in the bathroom, even though there was lots of room in there. Current designers of hotel accessible baths seem to think that wheelchair users don't use toiletries or toothbrushes. Are we supposed to put them on the floor?

The staff was very nice but it seemed that casual visitors were a rarity as they were more accustomed to the Federal Govt. employees coming for training.

We were the only ones in the restaurant for breakfast and yet we had to wait 30 minutes for our eggs, which we then had to send back as they resembled hockey pucks. Maybe we just hit a bad day.

  • Stayed: May 2012, traveled with friends
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1  Thank Kate C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 14, 2012

If you are visiting Shepherdstown, WV this is a good location. The hotel is red brick and lacks the charm of local guest houses etc. It is attached to a Federal Government training center so a mainstay of business are government personnel.
The rooms are small and basic with loud air conditioning units. Not much charm in this hotel. However the staff are really nice and very helpful.
The hotel is set in the country side and you can walk into the village. There are also lots of sites within striking distance.
Good place to stay if you are being a tourist and don't want to spend too much time in your room

Room Tip: Face the front of the hotel to avoid the extraction fans from the roof of the restaurant
  • Stayed: May 2012, traveled on business
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2  Thank Archietew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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