If you're planning on staying at the Clarion you should be aware; This is not a traveler's Hotel. The primary purpose of this Hotel is to serve the Government training facility (Eastern Management Development Center) that is directly attached to the Hotel. Because of this guaranteed business, the Hotel does little to no maintenance/updating of it's rooms.
The rooms are small and worn. Some smell like smoke (ours did), others smell like mold (other guests on floor). Some of our bathroom tiles were missing grout while a lot of the grout that was there was discoloured with mold. The furniture is showing serious signs of wear and tear and I'm fairly confident that it has not been replaced since the Hotel opened over a decade ago.
The staff was neither friendly nor helpful. When we walked into the lobby we were greeted with a sign saying the pool was closed (of course this was during the recent heat wave. Later on when exploring the hotel we saw the signs posted closer to the pool which stated that the pool was closed 'By order of the Health Department'). When we checked into our room we walked in to find our Air Conditioning cover laying on the floor. The AC was also non functional. The fan worked but it was not cooling. The beds were covered with some kind of dirt and hair. We went to the front desk and the person there literally just shrugged at me and said there was nothing she could do as they were fully booked that night. Here's a protip for the Clarion staff: when a guest who checks in at 4pm has a major problem with their room, you move them to another room and have your houseman clean/fix/repair the problem room and give it to someone who checks in hours later. You don't just shrug at the guest and blow them off.
Other hotels in the area were fully booked so we were stuck. Luckily I was able to get the AC partially working by unplugging the unit and restarting it several times. The final straw was when I attempted to take a shower in the morning. I turned on the water and was immediately hit by an odor. It literally smelled like swamp water.
Broken AC. Dirt, mold, odors... The Clarion of course charged us full price for our experience. They don't even offer the most basic continental breakfast which is pretty much an industry standard for hotels that charge $120+ per night like the Clarion does.
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Priceline, Travelocity, Hotels.com and Choice Hotels so you can book your Clarion Hotel & Conference Center reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Clarion Hotel And Conference Center
- Clarion Hotel Shepherdstown
- Clarion Shepherdstown
- Shepherdstown Clarion