My husband and I booked the "Almost Heaven" Cabin at Hillbilly Haven for a Valentines Day "getaway". Being the parents of 6 children, we very seldom get a chance to do something like this by ourselves. We arrived at Midway Mart early, around 3:15. The clerk told us the cabin must be ready because the keys were there, gave us the keys, showed us the road to take and told us to follow the signs. We went out a very "battered" road with plenty of mud and very little shale. Found a post but the sign was missing. Eventually we found "Almost Heaven" listed as secluced, romantic and private within full veiw of several houses that were occuppied. The "cleaning" people were still there working so we decided on a drive to the lake. Upon arriving back to the cabin around 4:15 we found a car still parked in the driveway, which we later found out belongs to the maintance man who LIVES in the shack no more than 50-60 FEET from "Almost Heaven" and the private, secluded HOT TUB is on the back porch within veiw from the windows of the shack. The only thing closing in the hot tub is lattice. We carried our stuff in, walking through mud and then 3-4 inches of ice from water which had run off the roof and piles of snow on the sidewalk. It was clear that noone had tried to clean it off before our arrival. Inside the cabin was very cold, noone had turned the heat on before our arrival either. The upstairs floors were sticky and dust and hair had built up around the railings. By 4:35 we realized that we had NO television. We made a call to "managment" which in turn is whoever is on shift at the MIdway Mart. The clerk told me "I get aggrivated with this cabin stuff" so I assumed I wasn't the first to complain!! The clerk informed me that they would TRY to contact the maintenance man. We waited for 20 minutes for him to walk over and check the TV. When he still hadn't shown up we decided to go have dinner. We arrived back at the cabin around 6:15. Trying not to let the negative ruin our trip we decided to try the "HOT TUB" . Only to find that is was not even as warm as a luke warm bath. At this point we decided our stay at "Almost Heaven" was over. We made arragments to stay somewhere else and turned our keys back in at the Midway Mart by 7:00 pm. I told the clerk that we were leaving and that we were going to dispute the charges to our credit card. She made a phone call and told me someone would call us at home the next day. The "store manager" from Midway Mart has made two phone calls to my residence. The first time he spoke to my father who was at our home watching our children. Informing HIM that we wouldn't be getting a refund for ANY of our money. I returned to phone call telling the clerk that I wanted a return call from the OWNER of HIllbilly Haven Cabin Rentals to call me back. NOT the store manager. The next day the SAME store manager called me again. Told me that they wouldn't be giving us a refund, and that he had 2 guys out there working and they said the hot tub was fine. When I asked him if he had been out there to check it he told me no. He also informed me that the floors were sticky because they used Murphy's Oil Soap to clean them but could not justify to me why the dust and hair would be stuck to them. So much for managment?!!? When I asked him for a number to contact Mr. Pingley I was told that they couldn't give me a number and if I wanted his e-mail address I could look it up myself. It has been 4 days and Mr. Pingley has made NO effort to contact us. I have been forced to take legal action and I suggest anyone else who has had the same issues to do the same. After much more research we have noticed that some of the same problems we had also existed as far back as 2006.
- Official Description (provided by the hotel):
- Eight recently built log cabins on 50 partially wooded acres, one minute off I-79 Exit 91 and two minutes from Stonewall Jackson Resort and Lake. Cabins for 2 to 8 persons. Some cabins have hot tubs, washer/dryer, and dishwasher. One accessible unit. AMENITIES: Gas fireplace, AC, satellite TV/VCR, full kitchen, microwave, bath, linens, gas grill, picnic table, fire ring, and stocked fishing pond. ... more less
- Also Known As:
- Hillbilly Haven Log Cabin Rentals Hotel Roanoke