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“EXCELLENT!!!GOING BACK!!!”
Review of Stonewall Resort

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Stonewall Resort
Ranked #1 of 1 Hotels in Roanoke
Certificate of Excellence
upper arlington
1 review
“EXCELLENT!!!GOING BACK!!!”
Reviewed April 15, 2008

Stonewall was EXCELLENT!!! We got there on a Friday afternoon way before check/in and they were able to accomadate us right away. Our room was wonderful and the view was marvelous. They have valet parking and the bell boys are nice, even though we decicded ourselves to walk and carry our stuff. The resturant was a bit a pricey but we were able to get 2 breakfasts and 1 meal with the package that we has reserved, which in the end we made out. I definatly suggest any packages they have to offer. Our servers were OUTSTANDING and bent over backwards to make sure everything was to our liking.
The front desk agents were also very good, being in the hotel industry myself, they were helpful, knowledgable about the area, and always very friendly. This was the first trip my husband I had been on by ourselves in 5 years, and let me tell you it was worth every dollar and we already have resverations for fall.

  • Stayed April 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank ritaburita3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,153 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (340)
Date | Rating
  • English first
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English first
Paw Paw, West Virginia
Level 6 Contributor
169 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
Reviewed November 5, 2007

My wife and I spent two days at Stonewalls to attend an event. We checked in at 4 and we thought the check-in was fine. At six we went to the restaurant and was told that reservations are required, and the desk always tells people when they check in. Seems if we wanted to eat room service was our only choice. We ended up spending $30 for a hamburger and a bowl of soup! After the event the next day, we went down to the bar in the evening. After a half hour, I went up to the bar to order a drink and some nibbles. “We’ll bring them to your table.” A half hour later we left! Now mind you, there were some excellent waits and staff, but the lack of attention to guests we experienced is a sign of a resort on the decline. If you can sit in a bar with an empty table in front of you for an hour, someone is not doing their job!

  • Liked — Meal at Lightburns
  • Disliked — Lack of servcie - not being able to get a meal
  • Stayed November 2007, traveled on business
    • Value
    • Location
    • Check in / front desk
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    • Cleanliness
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    • Business service (e.g., internet access)
Helpful?
3 Thank RobRoy47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WV
Level 5 Contributor
41 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed October 23, 2007

My husband and I spent our yearly anniversary trip here. We are from WV so we have been trying different places in WV to stay on our anniversary. Stonewall resort was a nice place, the lobby is gorgeous and the scenery is beautiful. Our room was just fine, very clean with a large bathroom and comfortable beds. We didn't do the spa, although it looked as though it had a lot of nice options.

The staff was extremely friendly and helpful. One of our lights in our room was burned out we called, and within 5 minutes housekeeping was there with a light bulb. The next day when we came back to our room, housekeeping wrote us a nice note thinking us for the tip and telling us to enjoy our stay. We ate at Stillwaters restaurant two mornings for breakfast and one evening for dinner, the food was delicious and again the service was very good.

We don't drink so the bar doesn't interest us, there are a few walking and biking trails (you can rent bikes on the property), that was very nice. Also shopping, a few miles down the road. One was a nice outlet shopping mall in Flatwoods and another large mall in Clarksburg.

Oh and the pool looked so nice, it was an inside/outside pool, but we forgot to take our bathingsuits so we didn't get to use it.

I would definitely return and take my kids, they would love the pool and they love nature so I'm sure they'd enjoy this place. In the summer they have boat rentals and the lake is very large. My husband played golf here and loved the course.

  • Stayed October 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
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    • Cleanliness
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Helpful?
2 Thank tinybear
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rome, Georgia
Level 3 Contributor
17 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed October 10, 2007

We stayed here for two nights. Although we didn't necessarily have any problems, we would never stay here again. Unless you like golf, there really isn't much to do and everything closes early, probably because the clientele is largely elderly (the sports bar closes at 11! ). I do not recommend the spa. Calling it a "spa" is a stretch. It is a basic hair salon like you'd find in any small rural town except that this one has a few rooms in the back for massages and facials. There was nothing special about any of the spa treatments. Although the spa staff is friendly, the treatments were very basic and really, they were below average. I was ready to leave halfway through my 4 treatments.

Sadly, the peacefulness of the outdoor area is ruined by music that is constantly played over speakers outside. I have no idea why the resort thinks its a good idea to play music out there. Otherwise it looks like it would be a nice little retreat with a view of the lake and woods.

There are some positives: Everything was clean and everyone was very friendly. The food at Stillwaters and at the bar was very good and I had great waitresses at each place. Also, free s'mores were offered around the campfire one night. That was a nice little unexpected touch. The resort could use some more special touches like that.

  • Liked — The food
  • Disliked — The spa
  • Stayed October 2007, traveled on business
    • Value
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    • Check in / front desk
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    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank JWashingtonDC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mentor, OH
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed July 22, 2007

We recently spent two nites @ the lodge. We had lunch @ Lightburn's. The food was tasty and fresh. Breakfast buffet @ Stillwaters was very good with different choices daily and made to order omlette station. Service was slow but once you had their attention it was very friendly and accommodating. The lodge and rooms were very clean. The pool is nice but on the small side. The views are spectacular. We enjoyed biking, paddle boats, and kayaking @ no extra charge.The fire pit @ night was very relaxing. Only negatives are the beds are very uncomfortable, no game room, no snacks for kids. It appears to target business clientèle. This is a great place for a quick, quiet relaxing getaway.

  • Stayed July 2007, traveled with family
    • Value
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    • Business service (e.g., internet access)
Helpful?
2 Thank Peg7972
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wheeling WV
Level 5 Contributor
59 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed July 22, 2007

I have read several reviews and the results are all over the board. My wife and I spent last weekend at the Stonewall Resort for a getaway, and felt that it was a terrific place. Remembering that this is a State Park, it actually was sort of swank.

The staff, most of which appear to be not much older than college age, were tip-top. The food was very good, the rooms adquate, and the amenities were numerous. I noted a common complaint was the lack of "snacks", so we took our own and were glad that we did. We also took "libations" to enjoy before dinner on the fire-pit patio. We also watched two different wedding parties rehearse for their lodge-site nuptials the following day.

Both restaurants are wonderful and have different menu selections. The Sunday brunch is varied and equally delicious as the menu items.

The scenery is beautiful. Although we didn't hike or ride bikes, we did take a canoe out and paddled around a while. The water is very warm and my wife even took a dip.

I would recommend this property for a meeting location or weekend getaway. The Benchmark Corp. is doing a fine job of running this resort. I will post a couple of photos in the next few days.

  • Liked — Scenery
  • Stayed July 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
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    • Business service (e.g., internet access)
Helpful?
4 Thank WheelingWVMarty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
West Chester, PA
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed June 29, 2007

Spent a week here as a family in one of the cabins surrounding the lake. The cabin was cute and very clean (3 bedrooms/2 baths), with a full kitchen and fireplace. Also had its own washer and dryer which came in handy with so much activity on and around the lake.

The staff is mostly young - late teens and early twenties, but very polite and accomodating. We really enjoyed sitting on our deck in the mornings, drinking coffee, and watching the deer as they grazed on the hill across from the cabin.

We did feel that the resort is mostly geared toward conferences and golfing, but our family LOVED it (and no one golfed!). The views are really spectacular, and there is so much to do at the resort that we only left it for one day to check out a local winery and a glass blowing factory (which was more like a glass blowing room!) We rented a pontoon boat for 1/2 a day and had a blast, touring the lake and stopping at little islands scattered along the lake.

Our group of kids ranged in age from 12 to 15, and had a great time at the pool, in the paddle boats, in the kayaks, and riding the bikes.

We brought our own food from home and ate at the cabin which we loved doing since the view from the back deck was so great. We did go to Lightburns one afternoon, and found the food to be good and the prices reasonable.

FYI - If you stay at the cabins, you can just park your car and call a shuttle (could be a little bus, or might be a golfcart!) and they'll come to pick you up, as the lodge/pool is about 8/10 of a mile from the cabins (loved being away from all the hoopla, but within easy access!). We never waited more than 5 minutes once we put in our call.

Beautiful resort. Very relaxing. Highly recommend!

  • Liked — Views from the cabin
  • Disliked — Check in - could've been more descriptive about how things "work" (shuttle, nightly cruise, etc...)
  • Stayed June 2007, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
3 Thank The_Goonies
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Stonewall Resort

Property: Stonewall Resort
Address: 940 Resort Dr, Roanoke, WV 26447-8469
Location: United States > West Virginia > Roanoke
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Roanoke
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Stonewall Resort 3.5*
Number of rooms: 208
Official Description (provided by the hotel):
Stonewall Resort combines the pristine surroundings of Stonewall Jackson Lake with all the comforts of home. Here, in the midst of lush, rolling hills and tranquil lake waters, the beautiful Adirondack-style lodge offers a refreshing perspective, state-of-the-art conference facilities and a luxury resort experience. From the resort's own Mtn. Laurel Spa, 374-slip boat marina and award-winning Arnold Palmer Signature Golf Course, guests can enjoy a wide range of recreational activities. ... more   less 
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Also Known As:
Stonewall Hotel Roanoke
Stonewall Resort Roanoke

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