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“Beautiful views. Not first choice for hikers.”
Review of Stonewall Resort

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Stonewall Resort
Ranked #1 of 1 Hotels in Roanoke
Certificate of Excellence
Garrettsville, Ohio
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
“Beautiful views. Not first choice for hikers.”
Reviewed July 20, 2011

We just returned from a three day visit to this beautiful resort. Our primary interests in visiting were the mountain setting, on location activities, and hiking. The lodge is gorgeous, with a spectacular lobby that was mostly uncroweded during our stay. It was a lovely, cool place to relax on a VERY hot day. The rooms were clean and neat, although a bit smaller than we might have liked. A luggage stand and a few more hooks for wet suits would have been appriciated. The staff were helpful and friendly overall.
The patio has spectacular views. Here, however, was one of my two main disappointments. Being an early riser, I looked forward to taking my coffee out on the patio to watch the sun rise. Unfortunately, loud jazz music is piped out onto the terrace all day (including at six in the morning when I went out). I am no jazz fan, and to make matters worse, the adjacent pool area plays the XM Greatful Dead channel, so both stations play over one another. The birds and breeze would have made much more pleasant music. The buffet breakfast in the Stillwaters Restaurant was quite good. Try the custom made omlets or waffles, and a scone. Budget travelers should be warned that the food is moderately expensive and there is no complimentary beverage station in the lobby, so plan accordingly.
After breakfast, we asked the front desk staff for a map of the hiking trails. We hoped to hike the Cairns trail to see the mysterious stone structures, but after some confusion (the staff member at the desk knew nothing of the trails), we were informed that the trail was closed. We opted to take the orchard trail instead. Unfortunately, the map we were given showed the trail head in a place where it didn't exsist. After some searching along the road in 90 degree heat, we gave up and headed down the road to find the Autumn Laurel trail. Before we came to the trail head, we passed a sign that said "Cottage guests only beyond this point". After dragging down the hot road an extra mile, I would have commando crawled under a barbed wire fence and swung across the reservoir on a vine to reach that trail, so I marched passed the sign with a "somebody try and stop me" attitude. Once we finally reached the trial, however, we enjoyed a lovely hike around the mountain. There was some great wildlife viewing including an unusual box turtle on the path. If any hikers are considering the resort, take my advice and head down to the park headquarters for information before enduring the frustration.
Some of the trip highlights were dinner at TJ Muskies (the hummus platter is fabulous), and the relaxing Little Sorrel boat cruise. The pool was a nice hangout for the kids, and the paddle boats were a nice energy burner. In all, we enjoyed our stay and would return after further researching area hiking.

  • Stayed July 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
5 Thank OhioHiker_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StonewallResortMgmt, Manager at Stonewall Resort, responded to this review, July 28, 2011
Thank you for your review of our resort. Your constructive comments are well taken. We are making some improvements to our trail signage and maps. Some were already in the works but some will come as a result of your feedback. We look forward to welcoming you back to our resort soon!
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Rating summary
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Traveler tips help you choose the right room.   Room tips (316)
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English first
Flower Mound, Texas
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed July 19, 2011

Resort is very peaceful. Hard to believe it was sold-out as there was never a problem with getting service. The staff was friendly, attentative and on several occasions anticipated our needs even before we thought to ask. Kids had a great time by the pool, canoeing and even the lake cruise. Be sure to take advantage of the restaurant at the Golf Lodge on the hill, the food is good and the views are awesome. If there was any disappointment, it would be the Activity Center which just opened this summer. It's a start, but we hope they add more as time goes on. The indoor mini-golf was very very basic, and the rock climbing wall was not very tall. May work for young kids, but not for tweens, although we thought it was a good start that will likely improve over time. All in all, the group had a wonderful time, so much so that it may be on the itenerary again!

  • Stayed July 2011, traveled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank TexasTwoStep1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StonewallResortMgmt, Manager at Stonewall Resort, responded to this review, July 28, 2011
Thank you for taking the time to review your stay at our resort. We appreciate it! We are glad you enjoyed your stay. Our new activity center is a work in progress and you will see further improvements when you return. We now have 5 segways available for guests to rent. We also added 2 aqua cycles at the marina. We will soon be adding 5 more feet to the climbing wall. Later this summer, we be offering "stand up paddling" which will give guests a new way to explore Stonewall Jackson Lake. We look forward to welcoming you back to Stonewall Resort.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Morgantown, West Virginia
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed July 18, 2011

I attended a two-day conference at the Stonewall Resort with a medium-size group. I would not recommend this resort for a conference, for the following reason:

1) Audiovisual support was poor. The laptop in our main room on the first day did not have any way to screw down the cable leading to the projector, so it kept coming out, which caused frequent interruptions to presentations. We complained as high as the general manager. The only suggestion we got was to tape it down. The replacement laptop the next morning was not set up in advance, which caused a 15-minute delay for the first presentation. Finally, the wireless microphones kept cutting out, even after staff replaced the batteries.
2) Cell phone service is spotty at best. We usually had to go outside to place calls. On Sprint, I was roaming most of the time. There is wi-fi, but you have to accept the hotel's terms and conditions all over again when you move from one room to another.
3) Our buffet meal service had several issues. On Friday night, dinner started 20 minutes late. No healthy alternatives such as a salad were offered. Breakfast the next day was extremely limited. There were no serving plates to ean on, only coffee saucers. Our lunch finally offered the variety that dinner the night before should have.
4) In the sleeping rooms, the air vents are set up to blow directly over the heads of the beds, so you either have to sleep under a draft all night, or turn the A/C off in the middle of the summer.
5) Late in the evening, I needed a small snack to eat with medicine. The food vending machine was completely empty. i guess I could have driven 10 miles to a gas station, but i was too tired for that.
6) There is a work table in the sleeping rooms, but the plugs in the only nearby electric outlet are already filled up with the lamp and the TV. You have to go across the room to plug your laptop in, or unplug the TV.

The Stonewall Resort is probably a nice place for families with young children to go for a fishing weekend, which is who most of the guests appeared to be. But I don't think it meets the standards that experienced meeting planners will expect from even a midrange property.

  • Stayed July 2011, traveled on business
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
4 Thank swmdal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StonewallResortMgmt, Manager at Stonewall Resort, responded to this review, July 28, 2011
Thank you for taking the time to write about your recent experience at our resort. Your feedback is very important to us and you made several valid points. I would like to apologize for the problems you experienced. We normally deliver a much higher level of service and quality than what you experienced during your stay. Our managers are using your comments to review and make improvements in their areas.

Although we fell short of the mark during your stay, we are proud of our conference center capabilities. We are accredited by the International Association of Conference Centers at a Green Star Gold level. We are one of 300 accredited conference centers in the United States and the only one in West Virginia.

Regarding the cell phone coverage at Stonewall, not all carriers have expanded their network to our area. Verizon, US Cellular and NTelos have strong 3G level service. Sprint and AT&T signals are not as strong but usually are above roaming levels. There are more cell towers planned for our area.

It is our hope you will consider Stonewall Resort again for a future stay and give us a chance to earn your business.
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Cleveland
2 reviews
Reviewed July 8, 2011

Resort had excellent fireworks over the lake on the Saturday. We had 5 guest rooms and the parlor attached to two of our rooms, spacious and worth the extra money. Kids had fun at the pool, with paddle boats, canoe and driving range. Adults relaxed, enjoyed views from restaurant at the golf course, listened to live music in the evening. We'll be back!

Room Tip: Parlor gave our group a place to all relax in the evening, we comfortably sat 9 around the table for...
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  • Stayed July 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank ohio2007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StonewallResortMgmt, Manager at Stonewall Resort, responded to this review, July 11, 2011
It was our pleasure to serve you. Please come back and visit us again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pittsburgh, Pennsylvania
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed July 5, 2011

We just returned from a long weekend at the Stonewall Resort. Overall we had a great time and loved the resort. We were able to hike, eat and overall relax. We would come back. Our room was very nice and I loved having two sinks (one inside the bathroom and one outside the bathroom). The comfy chairs in the library and the lobby were wonderful and the chairs outside were perfect for enjoying the sunshine. We had only two complaints. The first was the spa. While the massages were great, the spa itself is lacking. There is no relaxing space to use either before or afterwards (just a few chairs in a walkway). Also, as the dressing room is also used for the pool, it lacked all amenities. When I am at a spa, I enjoy having great showers to use and grooming products. Here there were none. Also, the shades in the treatment rooms were not fully drawn so light was coming in the room. You could also hear children playing in the pool during the treatment. While I will return to the resort, I would not recommend using the spa. We spent $300 for our treatments and for this amount of money, I expected much much more. Our second issue was with the restaurant at the golf course. We wanted to go eat there, but when we asked at the front desk for a copy of the menu, they didn't have one. We tried to call, but got cut off. We have some dietary issues, so we wanted to see the menu before we either walked up to the golf course or took the shuttle. As we couldn't get a copy of the menu, we did not eat there. The bar restaurant in the lodge was very good and Stillwater was very good for breakfast. We were not all that impressed with the dinner at Stillwater. It was fine, but not great.

Stayed July 2011, traveled with family
Helpful?
Thank pghgirlsthree
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StonewallResortMgmt, Manager at Stonewall Resort, responded to this review, July 11, 2011
Thank you for taking the time to write about your recent stay at our resort. It was great to read your comments and we have shared them with our staff. We found your comments about our spa and restaurant to be very constructive and helpful. We look forward to welcoming you back to our resort soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pittsburgh, Pennsylvania
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed July 5, 2011

The location of the resort was very nice, however the activity options are limited if you don't want to pay a lot of extra. The pool and hot tub were incredibly crowded with kids, so much that we (as a couple without children) weren't interested in going to the pool at all. Also, there is a limited number of chaise lounges at the pool and guests go down at 5 or 6 a.m. in order to "claim" chairs with their towels. By 8 a.m. you really have no chance of getting a chair. The kayaks and canoes the resort offers were nice though and we used them twice during our visit.

The food on the other hand was a huge disappointment. The "culinary experience" we were expecting was anything but. The first day I had a filet and it didn't even taste anything like filet. The buffet was subpar, and even the food at TJ Muskies wasn't that great. It is definately not worth the price.

The worst was when we tried to check out. We were there for a family reunion and all of the room charges were supposed to go to a master bill. The front desk clerk didn't know what to do and called the manager over. When my husband told the manager what we wanted to do, the manager got angry and started arguing with my husband...that is until he pulled out the file and realized that we were right. We didn't get an apology.

Overall, we were very disappointed by the experience. Based on the website we were looking forward to a relaxing weekend with some very good food. It turns out the weekend was none of these things.

  • Stayed July 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank RSCunningham83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StonewallResortMgmt, Manager at Stonewall Resort, responded to this review, July 11, 2011
Thank you for taking the time to write about your recent visit to our resort. We take your comments seriously and we hope you will give us another chance to serve you in the future. I would like to apologize for the problems you experienced during your stay. I would like to invite you to contact Mike Hager, General Manager, at 304-269-8801 to discuss your stay in greater detail.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Latrobe, Pennsylvania
Level Contributor
108 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed July 5, 2011

Our family reunion was held at the resort over the 4th of July. We were a couple that arrived before everyone else around lunch time, so our room was not ready. No big deal, as we were able to leave our bags with a check point close to the front desk. We were then able to walk around and go check out where everything was on the resort, and look at things we wanted to do later in the weekend.

We had some issues at lunch, since we weren't given a room number, we had issues on getting the charges put to our room. They knew which room would be ours, but were reluctant to give us our room. After discussing with the wait staff in the Musky lounge, we had to go upstairs to the desk and request our number, then the wait staff had to call the front desk to confirm the charges after the bill was signed.

The food at the resort was not what I expected. The online menu didn't match what was offered at the Dining area. The meals were $$$ for the taste, and overall satisfaction was definitely not seen. The best meal I had was at the Culinary Demonstration on the patio. They made some small burgers, and they tasted great, cooked perfect, and overall best item I enjoyed. The breakfast buffet was nice, had everything and anything you could want.

The fireworks display was very nice, a little bit surprised how long they lasted. Very well put together. Only down side was the very small viewing area due to the trees.

I think they could stand to improve some things, and update some things as well, but overall it was a nice short getaway.

The staff for the most part was great, they were having issues they had to work around, but there attitude was kept positive. The one day there was a cooler down, and several other things down they were trying to juggle around at the Musky Lounge, but the servers and bar tenders did a wonderful job dealing with it.

The only real issue was during check out. There computer system stated something different than what was discussed and put on file. The front desk girl was great, she was going to call the main hold of the master bill and get it straightened out. Then the manager Derrick got involved, and he argued back and forth with me over how it was setup and how I was wrong and the computer was setup differently. He then disappeared into the back and pulled the file, and found everything I was saying was in the file, they had just not entered it into the computer correctly. Now as a manager, an argument should not have incurred, you could have discussed with the master bill holder, or check the file were all the information was.

I have stayed at many other resorts that seem to be able to cater to large parties and even couples better. Not sure I would go back to this resort.

Please also watch yourself if you are fishing from the shores, or walking through the weeds. We found several Ticks on our legs and shirts.

  • Stayed July 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank NewEnglandTrvlr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StonewallResortMgmt, Manager at Stonewall Resort, responded to this review, July 11, 2011
Thank you for taking the time to write about your recent stay. It was great to learn that you were pleased with many aspects of your visit to our resort. However, I would like to sincerely apologize for the problems you had at check in and check out. I would like to invite you to contact Mike Hager, General Manager, at 304-269-8801 to discuss your stay in greater detail. We look forward to getting another chance to host you again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Stonewall Resort

Property: Stonewall Resort
Address: 940 Resort Dr, Roanoke, WV 26447-8469
Location: United States > West Virginia > Roanoke
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Roanoke
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Stonewall Resort 3.5*
Number of rooms: 208
Official Description (provided by the hotel):
Stonewall Resort combines the pristine surroundings of Stonewall Jackson Lake with all the comforts of home. Here, in the midst of lush, rolling hills and tranquil lake waters, the beautiful Adirondack-style lodge offers a refreshing perspective, state-of-the-art conference facilities and a luxury resort experience. From the resort's own Mtn. Laurel Spa, 374-slip boat marina and award-winning Arnold Palmer Signature Golf Course, guests can enjoy a wide range of recreational activities. ... more   less 
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Also Known As:
Stonewall Hotel Roanoke
Stonewall Resort Roanoke

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