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“A good place” 4 of 5 stars
Review of Holiday Inn Express Charles Town

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Holiday Inn Express Charles Town
Ranked #1 of 2 Hotels in Ranson
Certificate of Excellence
Iowa
Level Contributor
28 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“A good place”
4 of 5 stars Reviewed August 3, 2014

The room was very spacious, including 9-foot ceilings. We found it to be very comfortable and quiet, and enjoyed the large outdoor pool. The breakfast was really excellent, and gave a lot of choices in a spacious dining room. It was clean and very nice!

Stayed July 2014, traveled with family
Helpful?
Thank love2goIowa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason B, Manager at Holiday Inn Express Charles Town, responded to this review, August 29, 2014
so glad that you liked our property!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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199 reviews from our community

Traveler rating
    97
    66
    17
    9
    10
See reviews for
45
76
11
30
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (43)
Date | Rating
  • English first
  • Any
English first
Greensburg, Pennsylvania
Level Contributor
209 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
5 of 5 stars Reviewed July 30, 2014

The facility seems new and is very clean. The room was very quiet although it was not stocked with toiletries--had to ask for them. Pool is nice but outside. The breakfast was quite good and the woman in charge very efficient about keeping the place stocked and clean and inviting for dining.

  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Service
Helpful?
1 Thank vjlj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason B, Manager at Holiday Inn Express Charles Town, responded to this review, August 29, 2014
Sorry that we missed the toiletries, but we usually have them.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Virginia
Level Contributor
51 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 stars Reviewed July 27, 2014

I used my IHG Bonus Anniversary Rewards to book this room. Very disappointed with check in. Not a welcome or hello. I had to give my name. She asked for ID and credit card. Put paper in front of me to initial and sign. Said my room was down the hall. Did not tell my husband nor I when breakfast was served. I had to ask about the free shuttle to the casino. I think her name was Lindsay. Also on the departure one staff member at 10:00 on Sunday and she was on the phone and I had to leave my keys on the counter. She made me stand there and wait. Not a question about our stay. We travel often and I am very disappointed in the front desk staff. Nice clean hotel however the staff at the front desk need training.

Room Tip: Away from elevators
See more room tips
  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
2 Thank kps2play
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason B, Manager at Holiday Inn Express Charles Town, responded to this review, August 29, 2014
so sorry to hear that you didn't enjoy your stay. We'll definitely speak to our people.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Clinton, North Carolina
Level Contributor
64 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed July 27, 2014 via mobile

Stayed here 3 nights for a family reunion and this hotel far exceeded my expectations the staff where all very friendly and helpful my phone did not work in this area and they where very helpful with directions the breakfast in the morning were fantastic and i would highly recommend this place added perk Hollywood Casino is right next door truly a blessed weekend

Stayed July 2014, traveled with friends
Helpful?
1 Thank Lisa C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason B, Manager at Holiday Inn Express Charles Town, responded to this review, August 29, 2014
very glad you could visit and enjoyed your stay
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed July 20, 2014 via mobile

The hotel was clean and well kept. The room was comfortable. The bed was hard but we got use to it quickly. The staff was helpful and friendly. The free breakfast was very good and had a lot of choices. Definitely would stay here again.

  • Stayed July 2014
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Kristine K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason B, Manager at Holiday Inn Express Charles Town, responded to this review, August 29, 2014
wonderful to have you with us, look forward to seeing you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
burlington nc
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed July 13, 2014

Excellent location to Hollywood Casino and race track. Just down the hill and you are at the casino. Our room was large and immaculate. The staff was great. Breakfast good and stayed 2nights and sleep like a rock Bedding was superiop

  • Stayed July 2014, traveled with friends
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Service
Helpful?
Thank Ray S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason B, Manager at Holiday Inn Express Charles Town, responded to this review, August 29, 2014
So glad that you could come.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Yardley Pa
Level Contributor
25 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
1 of 5 stars Reviewed July 7, 2014

The bed was so hard, it was like sleeping on the floor, was my bed the only one like that in the hotel? how can no one else mention this? also the shower was dirty, full of hair on the walls but if that was different than I would have liked it, with the pool being outside and free breakfast and the staff was very nice (I did not complain to hotel because we arrived at 12:30am with 2 sleeping kids, so there wasn't any options except to grin and bear it)
Also it was a good location for the casino, really not worth staying at the hotel with the casino, its not connected and I feel this hotel was just as far, if Im going to get in my car and drive Ill just stay anywhere. (rooms at the casino hotel were around 350.00, Ill pay that but only to take a elevator down stairs to get to casino not a car) Some read this and open a hotel ATTACHED to casino, that would be great.

Room Tip: If u like hard beds, than go for it, the dirty shower was probable not the norm, from reading other...
See more room tips
  • Stayed July 2014, traveled with family
    • 1 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Service
Helpful?
Thank terriblespellher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Charles Town, responded to this review, July 23, 2014
Dear terriblespellher,

Thank you for taking the time to review our property. It is regrettable that the room quality was a let down during your stay. I would love the opportunity to regain your faith in our hotel and discuss your stay in further details. We have sent you a private message to obtain additional information regarding your experience. We look forward to hearing from you soon.

Kind Regards,

Tracy V.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Charles Town

Property: Holiday Inn Express Charles Town
Address: 681 Flowing Springs Rd, Ranson, WV 25438-4008
Phone Number:
Location: United States > West Virginia > Ranson
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Ranson
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Charles Town 2.5*
Number of rooms: 145
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express Charles Town West Virginia Our beautiful new hotel is a lovely three story, interior corridor hotel that is less than 1/2 mile from the Charles Town Races and Slots. Hotel features include complimentary hot breakfast and free local phone calls. Enjoy a unique breakfast experience at our new Express Start breakfast bar served every morning featuring a selection of fruits, juices, cereals, breads/ pastries, and even hard boiled eggs. We have also created the world's best tasting cinnamon roll. Visit Charles Town, WV and stay smart at the Holiday Inn Express Hotel. ... more   less 
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Also Known As:
Holiday Inn Express Charles Town Hotel Ranson
Holiday Inn Express Ranson
Holiday Inn Ranson
Ranson Holiday Inn

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